Medical Administrative Assistant - Paragon Infusion Centers

Elevance Health•Austin, TX

10d•Onsite

About The Position

The Administrative Assistant is responsible for overseeing patient check-in, registration, and checkout. This role requires associates to work from the posted location, enabling consistent face-to-face collaboration, teamwork, and direct engagement. This policy promotes an environment built on in-person interaction, communication, and immediate support. Paragon Healthcare, a proud member of the Elevance Health family of companies, brings over 20 years in providing life-saving and life-giving infusible and injectable drug therapies through our specialty pharmacies, our infusion centers, and the home setting.

Requirements

Requires a HS diploma or equivalent and a minimum of 1 year of lead/supervisory experience in a health care environment; or any combination of education and experience which would provide an equivalent background.
Satisfactory completion of a Tuberculosis test is a requirement for this position.

Nice To Haves

Medical office experience preferred.
Medical insurance knowledge preferred.

Responsibilities

Oversees processes for check-in, verifying charts are pulled for scheduled appointments, demographics/eligibility is updated, and current forms are being utilized.
Listens and responds to patient and/or family members concerns.
Responds to patient questions and complaints; routes issues to appropriate personnel.
Assists in NextGen user issues.
Analyzes daily administrative operations and utilization of resources.
Ensures proper cash controls are in place and policy and procedures are followed.