Administrative Assistant Jobs

About The Position

Requirements

• High School Diploma or equivalent required.
• 1-3 years of relevant experience, required.

Responsibilities

• Performs diversified clerical duties which may include, but are not limited to: Typing various correspondence, reports, articles; Greeting and directing visitors; Answering telephones, taking messages, directing intercom pages; Scheduling appointments/meetings; Maintaining department/office files, record keeping, patient record filing; Taking meeting minutes; Collecting payments; Keeping inventory and ordering supplies for the department/office.
• Performs related duties as required.
• Answer high-volume inbound calls in a professional, courteous, and timely manner.
• Manage incoming and outbound calls while meeting established service level standards.
• Triage calls and route patients appropriately according to clinical and operational workflows.
• Handle patient inquiries regarding appointments, provider availability, procedures, medical records, prescriptions, and billing concerns.
• Document all patient interactions accurately in the EMR.
• Respond to patient portal messages and voicemail requests within established turnaround times.
• Ensure insurance information is entered correctly into the electronic medical record (EMR) and practice management system.
• Verify insurance eligibility, benefits, referral requirements, and prior authorization status.