Administrative Assistant

Peak Performance Physical Therapy • Lansing, MI

1d

About The Position

The Administrative Assistant plans and manages work schedules for PCCs, including assigning shifts and scheduling time off. The role provides coverage across clinic locations during scheduled PTO and unexpected absences to maintain front desk operations and patient service. It also helps train new and existing PCCs on clinic policies, procedures, software systems, protocols, and workflows.

Working with the Administrative Manager, the Administrative Assistant helps establish and maintain internal controls, standards, and procedures for the clinic’s administrative systems, identifies areas for improvement, and facilitates changes. The position supports communication and coordination of care among patients, families, and medical providers, and helps maintain accurate patient records and documentation in compliance with regulatory standards.

The position is primarily based in an organized office environment, with regular computer use and occasional interaction with patients. It involves collaboration with administrative and healthcare staff and follows structured intake and record-keeping workflows.

Requirements

• High school diploma or GED.
• Proficiency in Microsoft Office Suite, including Word, Excel, and PowerPoint.
• Excellent organizational, time management, and communication skills.
• Ability to work in a fast-paced environment and adjust priorities quickly.
• Ability to work independently and collaborate effectively with a team.
• Ability to perform the essential functions of the position, with or without reasonable accommodation.

Nice To Haves

• At least 2 years of experience working in a healthcare setting is strongly encouraged.

Responsibilities

• Plan and manage PCC work schedules, including assigning shifts and scheduling time off.
• Provide coverage for PCCs across clinic locations during scheduled PTO and unexpected absences to maintain front desk operations and patient service.
• Assist with training new PCCs on clinic policies, procedures, and software systems.
• Conduct regular training sessions to keep PCCs up to date on changes to clinic protocols, workflows, and procedures.
• Work with the Administrative Manager to establish and maintain internal controls, standards, and procedures for the clinic’s administrative systems.
• Develop and maintain relationships with patients, families, and medical providers to support communication and coordination of care.
• Assist in maintaining accurate patient records and documentation in compliance with regulatory standards.
• Work with the Administrative Manager to identify areas for improvement and facilitate necessary changes.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED