Provider Maintenance Administrative Assistant - REMOTE

EK Health Services•Phoenix, AZ

1d•Remote

About The Position

The Provider Maintenance Administrative Assistant reports to the Bill Review Team Lead and accurately resolves medical bills that require providers or vendors to be added, along with completing additional assigned tasks. This is a high-data-entry role that involves working in multiple systems. It is a full-time, non-exempt remote position, Monday through Friday, 7:00 a.m. to 4:00 p.m. local time. Applicants residing in California, New York, or Hawaii are not being considered at this time. The role involves reviewing medical bills and provider information to determine what is needed to process bills, maintaining provider information in the bill review system, following up with customers to validate provider data, and communicating with providers and clients to resolve questions and bill-specific issues. The position requires a safe, HIPAA-compliant home office and a DSL, fiber, or cable internet connection; 100 Mbps or better is preferred.

Requirements

High school diploma required.
At least 2 years of office experience.
Excellent written and oral communication and interpersonal skills.
Strong organizational skills.
High comfort level with computers and programs including MS Word, MS Excel, and email.
Ability to meet deadlines in a high-pressure, time-sensitive environment.
Ability to lift up to 20 pounds.
Ability to sit for most of an 8-hour day, apart from lunch and break times.
Ability to keyboard for most of an 8-hour day, apart from lunch and break times.
Manual dexterity.
Ability to speak on the telephone intermittently throughout the day.
Fluency in reading and writing English.
Ability to provide and confirm a safe home office environment.
Home office must be HIPAA compliant.
DSL, fiber, or cable internet connection from home.

Nice To Haves

Some college or a college degree is preferred.
Internet speed of 100 Mbps or better is preferred.

Responsibilities

Analyze medical bills and recommend solutions based on the provider information needed to process each bill.
Review and verify provider information used for medical bills, adding or modifying information in the bill review system as needed.
Follow up with customers regarding provider files and validation of medical provider data.
Protect system integrity by monitoring and correcting duplicate, inaccurate, or outdated data.
Communicate with medical providers to obtain needed information and resolve bill-specific issues.
Communicate directly with clients and respond to their questions promptly and professionally.
Perform other duties as assigned.