Administrative Assistant- Remote

The IMA Group • Remote, USA

1d

About The Position

The Administrative Support Specialist works alongside Case Coordinators to keep referrals moving smoothly from intake through final report. The role supports case administration, report quality review, medical documentation, review products, phone coverage, fax processing, and organized case files. The position is listed as full time and pays $22 per hour. IMA describes its workplace as collaborative and grounded in teamwork, safety, and respect, with opportunities to build expertise in claims and case management.

Requirements

• High school diploma or GED.
• Working knowledge of Adobe Acrobat, Word, Excel, and Outlook.
• A customer service mindset and drive to exceed expectations.
• Familiarity with case management systems or ability to learn quickly.

Nice To Haves

• Administrative or insurance claims experience.
• Knowledge of disability insurance.
• Strong multitasking skills and comfort in a fast-paced environment.
• Excellent written and verbal communication.

Responsibilities

• Set up new cases in the case management system and support Case Coordinators with referrals.
• Guide draft and final reports through quality review.
• Follow up with doctors to obtain signed consent forms and invoices.
• Prepare documents for evaluating experts and obtain raw data.
• Support Medical Director Reviews, Initial Claims Reviews, and other review products.
• Answer incoming calls and connect callers with the appropriate team member.
• Process incoming faxes and keep case files organized.
• Provide backup for other Administrative Support team members.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED