Administrative Assistant III

Tulane University • New Orleans, LA

1d • Onsite

About The Position

The Administrative Assistant III for the Retention and Student Success unit provides front-facing administrative, clerical, and operational support to NTC offices and senior-level staff. The position serves as a primary point of contact for students, faculty, staff, visitors, and campus partners, providing customer service, basic information about NTC programs and services, and appropriate referrals.

The position supports daily office operations, including reception, telephone coverage, scheduling and calendar support, room reservations, meeting and event logistics, catering, purchasing, expense reporting, data collection and organization, records management, and routine communications. It also provides designated administrative support to the Office of the Vice Dean and coordinates with offices in Mussafer and Cudd Halls as needed. Success in this role requires excellent customer service, attention to detail, discretion, organization, and the ability to manage multiple priorities in a fully in-person office environment.

Requirements

• High school diploma or equivalent.
• Two years of clerical or administrative office experience, including one year of data entry experience.
• Ability to work under pressure and handle multiple tasks at once.
• Effective verbal and written communication skills.
• Excellent customer service and interpersonal skills, particularly in a front-facing reception environment.
• Knowledge of basic Microsoft Office programs such as Word and Excel.
• Proficiency in data entry, keyboarding, and information organization.
• Ability to maintain confidentiality and exercise appropriate judgment and discretion when handling administrative, financial, student, and personnel-related information.
• Ability and desire to pursue continuous improvement and learning in academic advising best practices.
• Ability to follow established procedures and communicate information accurately using approved resources.

Nice To Haves

• Bachelor’s degree.
• More than two years of directly related experience, including one year of data entry experience.

Responsibilities

• Provide front-facing administrative, clerical, and operational support to NTC offices and senior-level staff.
• Serve as a primary contact for students, faculty, staff, visitors, and campus partners; provide customer service, basic information about NTC programs and services, and appropriate referrals.
• Support reception and telephone coverage, scheduling and calendars, room reservations, meeting and event logistics, catering, purchasing, expense reporting, data collection and organization, records management, and routine communications.
• Provide designated administrative support to the Office of the Vice Dean and coordinate with offices in Mussafer and Cudd Halls as needed.
• Coordinate administrative logistics, including catering, room reservations, purchasing, deliveries, and meeting or event support.
• Follow established procedures and use templates and approved resources to communicate information accurately on behalf of NTC leadership.
• Work collaboratively with multiple offices, departments, and campus partners.
• Be available to work mornings, evenings, and/or weekends as needed for special events.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED