Account Coordinator - Telecom
Smart Circle International • Richmond Hill, ON5d • $53,000 - $58,000 • Onsite
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Account Coordinator - Telecom (40879)
Smart Circle International•Richmond Hill, ON
•$53,000 - $58,000•Onsite
About The Position
The Account/Campaign Coordinator supports the Campaign Manager on multiple assigned client accounts, working across field, retail, and business-to-business channels. This role blends relationship management, strategic planning, and day-to-day execution, working closely with internal teams like Analytics, Finance, Compliance, and Legal, as well as external partner offices. The ideal candidate has account support experience and knows how to build strong relationships, troubleshoot and resolve escalations, spot opportunities for efficiency, and keep initiatives moving on schedule. This role is a good fit for someone comfortable with tools like Salesforce, Tableau, and project management platforms, along with strong organizational, communication, and multitasking skills. It's best suited for someone who thrives in a fast-paced, entrepreneurial environment and can deliver quality results on time-sensitive projects while juggling multiple priorities at once.
Requirements
- Account/Project Support: 2+ years of experience, ideally in a fast-paced, entrepreneurial environment
- Organization & Time Management: Strong ability to prioritize and manage multiple projects under tight deadlines
- Execution: Track record of delivering projects on scope, on time, and aligned with business goals
- Communication: Strong written and verbal skills, comfortable working across internal teams and external client stakeholders
- Technical Proficiency: Experience with Salesforce and data dashboards/CRM tools for program tracking; familiarity with project management platforms and Microsoft Office Suite
- AI & Tech Fluency: Comfortable using AI-assisted tools (e.g., drafting, reporting, workflow automation) to work more efficiently, while knowing when a task calls for a personal touch
Nice To Haves
- Familiarity with Tableau
Responsibilities
- Serve as an additional point of contact for assigned clients, managing communications and account-related issues while balancing client needs with company objectives
- Provide daily account support, including onboarding/offboarding, asset management, leads and permits, incentive management, troubleshooting, and compliance
- Communicate with field team leaders on program metrics/KPIs, expansion opportunities, and offer or product updates
- Collaborate with internal teams to ensure seamless service delivery and client satisfaction
- Create and maintain account documentation such as SOPs, action item logs, welcome materials, etc., within the project management tool
- Support additional projects or responsibilities as needed to meet team and business goals
Benefits
- Vacation
- Sick leave
- Paid holidays
- Medical (with an HSA plan option)
- Dental
- Vision
- Company paid Basic Life insurance
- Opportunity to enroll in Voluntary Life plans
- Employee Assistance Program
- 401K with employer match
- Employee referral program
- Home office stipend
- Opportunities for team building, growth, and development
- On-demand access to an LMS with a variety of courses
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
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