Customer Success Account Coordinator

Roadtex Transportation • Somerset, NJ

7d

About The Position

Roadtex Transportation, acquired by Echo Global Logistics in 2022, specializes in nationwide LTL transportation for time- and temperature-sensitive products. It operates a network of 32 temperature-controlled facilities and offers tracking, specialized equipment, warehousing, and transportation management solutions. The Customer Success Account Coordinator manages daily operations for transactional clients, supporting accounts and collaborating with internal and external partners to meet customer expectations. Work includes day-to-day support, data entry, document collection, verifying timely pickups and deliveries, resolving issues, following department SOPs, and maintaining account profiles.

Requirements

• High school diploma required.
• At least 1 year of experience in customer service or logistics.
• Proven ability to handle multiple tasks and solve problems when addressing difficult customer issues.
• Intermediate skills with Microsoft Office, Outlook, Word, and Excel.
• Ability to follow standard operating procedures with little to no oversight.
• Clear, concise written and verbal communication skills to assist external and internal customers.
• Ability to work in a fast-paced team environment and collaborate with others.

Nice To Haves

• Two-year community college or vocational degree.

Responsibilities

• Directly support a book of transactional accounts and execute tasks that contribute to operational success.
• Prioritize standard daily duties and ad hoc requests while providing account operations support.
• Enter pickup and delivery requests for client shipments.
• Help resolve Accounts Receivable and Accounts Payable issues.
• Work with Account Executives and Senior Account Executives to provide customer service to clients.
• Proactively communicate issues to the team.
• Manage relationships within accounts.
• Learn and use Roadtex/Echo technology to work efficiently.
• Collect documents, verify timely pickups and deliveries, resolve issues, follow department SOPs, and manage account profiles.

Benefits

• Competitive compensation package.
• Medical, dental, and vision insurance.
• Disability insurance.
• Life insurance.
• 401(k).
• Advancement potential.
• Fun and energetic work environment.
• Challenging projects.
• Company-wide events.
• A sense of community.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED