Customer Success Coordinator

Liquid Brand•Irving, TX

9d•Hybrid

About The Position

The Customer Success Coordinator supports the Key Account Solutions Managers and helps ensure customers receive a positive experience. The role serves as the primary point of contact for key account customers, provides administrative support, and contributes to efficient account management. The coordinator works with multiple teams, assists with new-account onboarding and support, analyzes data to identify ways to improve processes and customer satisfaction, and takes initiative to enhance efficiency and the customer experience. This is a hybrid, full-time, non-exempt position with a Monday–Friday schedule and no travel required. Salary starts at $25 per hour ($52,000 per year).

Requirements

At least 2 years of administrative experience.
Proficiency in Microsoft Office, including Excel, Outlook, and Word.
Excellent communication, organization, and problem-solving skills.
Ability to multitask and work independently while collaborating with a team.
A proactive, customer-first mindset and strong attention to detail.

Nice To Haves

Customer service experience.
A bachelor’s degree.

Responsibilities

Serve as the first point of contact for key account customers and ensure smooth communication.
Provide administrative support, including scheduling meetings, handling correspondence, and managing reports.
Work with multiple teams and departments to support accurate and timely account management.
Assist with onboarding and supporting new accounts.
Analyze data and provide insights to improve processes and customer satisfaction.
Identify process improvements that enhance efficiency and the customer experience.