Customer Success Coordinator

Liquid Environmental Solutions•Irving, TX

10d•Hybrid

About The Position

The Customer Success Coordinator supports Key Account Solutions Managers and helps ensure key account customers receive a high-quality experience. The role serves as the primary point of contact for key accounts, handles administrative work, and supports efficient account management. The coordinator also assists with onboarding new accounts, analyzes data to identify opportunities to improve processes and customer satisfaction, and collaborates with multiple teams and departments. This is a hybrid, full-time position with a Monday–Friday schedule, no travel required, and starting pay of $25 per hour ($52,000 per year), non-exempt.

Requirements

At least 2 years of administrative experience; customer service experience is a plus.
Proficiency in Microsoft Office, including Excel, Outlook, and Word.
Excellent communication, organization, and problem-solving skills.
Ability to multitask and work independently while collaborating with a team.
A proactive, customer-first mindset and strong attention to detail.

Nice To Haves

Bachelor’s degree (preferred but not required).
Customer service experience.

Responsibilities

Serve as the first point of contact for key account customers and ensure smooth communication.
Provide administrative support, including scheduling meetings, handling correspondence, and managing reports.
Work with multiple teams and departments to support accurate and timely account management.
Assist with onboarding and supporting new accounts.
Analyze data and provide insights to improve processes and customer satisfaction.
Identify process improvements that enhance efficiency and the customer experience.