Financial Services Account Coordinator

Southern Nazarene University•Bethany, OK

About The Position

The Financial Services Account Coordinator evaluates students’ financial needs using documentation and personal interviews, and advises them on financial aid eligibility under government and institutional regulations. The coordinator also helps students and families remain accountable to payment arrangements made with the university. The role involves reviewing financial information and eligibility, counseling students about financial aid options, presenting information to campus and community audiences, monitoring students’ continued eligibility, and coordinating with students, families, lenders, employers, donors, agencies, and colleagues. The coordinator maintains regular office hours, meets awarding goals, and cross-trains in Traditional and Professional & Graduate Studies financial aid so they can support office needs.

Requirements

Profess faith in Jesus Christ, demonstrate a strong personal Christian commitment, and be committed to SNU’s mission of making Christlike disciples through higher education in a Christ-centered community.
Understand the importance of diversity, inclusion, and equity.
Be able to have fun and work as a team player.
Have strong verbal and written communication skills, including a pleasing telephone presence.
Be able to prioritize multiple demands in a fast-paced work environment.
Have strong interpersonal, problem-solving, and customer service skills.
Be a self-starter with good time-management skills.
Be able to work under pressure and meet deadlines.
Be able to work independently.
Be able to provide quality customer service.
Have a working knowledge of related computer technology.

Nice To Haves

Financial aid awarding experience.
Accounts receivable experience.
Bachelor’s degree.
Higher education experience.
Experience with Laserfiche document imaging software.
Experience with Ellucian’s Colleague ERP software.
At least two years of related work experience and/or relevant training.

Responsibilities

Counsel and advise students about financial aid, tailoring information to their individual needs and circumstances.
Keep students and families accountable to payment arrangements made with the university.
Collect and analyze student financial data to determine aid eligibility and make awards within federal, state, donor, and institutional guidelines.
Evaluate documentation or information about unusual or mitigating circumstances and exercise judgment in adjusting costs, contribution, need, or dependency status as exceptions to the prescribed process.
Assist in preparing and presenting information about federal financial aid, scholarships, employment, and grants to campus groups, high school students, and parents.
Analyze system-generated reports, including grades, enrollment status, and award status, to verify continued compliance and eligibility for federal and institutional aid.
Notify students of changes in award eligibility and alternatives for addressing those changes.
Interface with students, lenders, employers, donors, guarantee agencies, and staff to resolve issues.
Provide timely follow-up with students, families, and colleagues.
Maintain regular office hours unless otherwise arranged with the area supervisor.
Meet awarding goals established by the supervisor.
Cross-train in Traditional and Professional & Graduate Studies financial aid and work where needed based on office needs.
Perform additional duties as assigned.