Account Services Coordinator

Steve Madden•New York, NY

2d•Onsite

About The Position

The Account Services Coordinator supports the coordination of specified accounts in the Wholesale Apparel business, including independent apparel stores, specialty stores, and major department stores. The role acts as a liaison between account executives and boutique wholesale customers across U.S. regions, and facilitates direct-to-consumer operations by fulfilling U.S. online customer orders accurately and promptly. The coordinator uses Infor M3, JOOR, and Qlik Sense to manage allocation and fulfillment of monthly and immediate purchase orders, maintains customer and order information, and provides account documentation and updates. The position is based in the company's New York City office and requires on-site work five days per week.

Requirements

Bachelor’s degree or equivalent experience.
At least 1 year of customer service experience.
Proficiency in Microsoft Office Suite, particularly intermediate-to-advanced Excel.
Excellent interpersonal, problem-solving, and organizational skills.

Responsibilities

Act as a liaison between account executives and boutique wholesale customers across all U.S. regions for Steve Madden Apparel and ATM Collection.
Facilitate direct-to-consumer operations for Steve Madden Apparel by fulfilling U.S. online customer orders accurately and in a timely manner.
Use Infor M3, JOOR, and Qlik Sense to manage allocation and fulfillment of monthly and immediate purchase orders.
Provide invoices, order tracking, order confirmations, and other customer data upon request.
Manage multiple projects and deadlines with support and resources as needed.
Process, input, and track new purchase orders and reorders for assigned accounts in the wholesale system.
Maintain accurate records of customer orders and account information, including basic details, expected delivery dates, and ATS adjustments.
Request, track, and distribute samples, and communicate feedback to relevant departments in a timely manner.
Support regular communication with customers, buyers, and accounts by providing basic order-status updates and addressing address and credit inquiries.
Help ensure compliance with customer guidelines and requirements by using available resources and communicating with relevant stakeholders.
Generate and send basic customer documents, including invoices and order confirmations.
Perform other duties and special projects as assigned.