Account Coordinator

Evans Transportation Services LLC•Eagan, MN

About The Position

Under the direction of the Senior Account Manager, the Account Coordinator manages daily operational details for assigned accounts to support operational success and a positive customer experience. The role focuses on accurate load building, appointment scheduling, customer portal updates, customer communication, and strong cross-departmental relationships. The position's essential duties include accepting customer tenders and building loads in the transportation management system according to customer requirements; scheduling and confirming appointments; maintaining shipment tracking and status updates; responding to customer requests for shipment information and paperwork; monitoring scorecard standards; troubleshooting shipment exceptions; preparing accurate quotes; and maintaining working relationships with internal teams and customer contacts. The role follows Evans’ Five Guiding Principles and applicable company procedures, policies, and handbooks. Work is performed in an office environment with usually moderate noise. The employee continuously sits and uses a keyboard, calculator, and telephone, and occasionally stands, walks, stoops, kneels, and lifts or moves up to 10 pounds. Close vision and the ability to adjust focus are required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Responsibilities

Accept and acknowledge customer tenders; accurately build loads in the transportation management system (TMS) according to customer requirements.
Apply the appropriate spot or contract reference codes to each load.
Schedule and confirm pickup and delivery appointments.
Maintain timely, accurate shipment tracking and status updates in customer TMS portals to support load visibility.
Respond promptly to customer requests for track-and-trace information, shipment status, proof of delivery (POD), and other paperwork.
Monitor customer scorecard standards and maintain accurate on-time codes for late pickups and deliveries, as applicable to each account.
Identify and troubleshoot shipment exceptions and operational issues, coordinate internal resources, and involve the Account Manager when escalation is needed.
Understand customer and carrier rating to prepare accurate quotes based on specific freight criteria.
Build and maintain strong working relationships with internal teams and customer contacts through regular communication and problem-solving.
Follow Evans’ Five Guiding Principles and all applicable departmental and company procedures, policies, and handbooks.