Account Coordinator

ICF•Little Rock, AR

18h•Remote

About The Position

ICF is seeking a full-time Account Coordinator to support a utility energy efficiency portfolio in Arkansas. This remote role strengthens program visibility, community engagement, trade ally participation, and lead generation through outreach, event planning, and relationship coordination. The coordinator researches, plans, coordinates, and attends community, public relations, and program awareness events that connect customers, organizations, stakeholders, and trade allies with energy efficiency programs. The position involves identifying outreach opportunities, supporting event logistics, tracking leads and engagement, coordinating with trade allies, and helping provide a positive experience for customers, partners, and internal teams. It combines office-based and field-based work and requires strong organization, communication, attention to detail, and the ability to manage multiple priorities. Responsibilities also include administrative coordination such as meeting preparation, scheduling, event materials, logistics, and ordering refreshments. The role requires a reliable vehicle for local travel and throughout Arkansas. Travel is between 20% and 50% of the time, with mileage reimbursement, and attendance at the local ICF Little Rock office three to four times per month. Candidates must be located in Arkansas and be authorized to work in the United States. The position is not eligible for new H-1B visa sponsorship.

Requirements

Bachelor’s degree, or high school diploma with at least four years of experience in outreach, community engagement, event coordination, marketing, customer service, program support, administrative coordination, or a related field.
Valid driver’s license and successful completion of a Motor Vehicle Records (MVR) check.
Must be located in Arkansas and have a reliable vehicle for local travel throughout the state.
Must be authorized to work in the United States.
Proficiency with Microsoft Office, including Outlook, Excel, Word, PowerPoint, and Teams.
Strong verbal, written, and interpersonal communication skills and a professional, customer-focused approach.
Strong organizational, time-management, and attention-to-detail skills, with the ability to manage multiple priorities, deadlines, logistics, and follow-up.
Ability to work independently and collaboratively, adapt to changing priorities, and support outreach, events, administrative coordination, and reporting.
Strong problem-solving skills and sound judgment, including the ability to appropriately handle confidential or sensitive information.

Nice To Haves

Experience coordinating events, meetings, logistics, stakeholder communications, and customer-facing activities, including venues, materials, supplies, and other event needs.
Experience supporting utility, energy efficiency, community outreach, customer education, or similar residential and commercial programs.
Experience engaging with customers, contractors, trade allies, community organizations, local governments, schools, businesses, and other external partners.
Experience tracking leads, customer interactions, outreach activities, and event metrics using CRM systems, spreadsheets, SharePoint, or similar tools.
Experience supporting marketing and outreach activities, including promotional events, public relations, reporting, event recaps, and program updates.

Responsibilities

Research local community events, public relations opportunities, trade ally events, fairs, festivals, civic meetings, workshops, and other outreach channels aligned with utility program goals.
Help develop and maintain an outreach and events calendar, including audiences, dates, locations, staffing, materials, follow-up actions, and engagement goals.
Coordinate and attend community outreach events to promote program awareness, answer basic questions, gather leads, and connect customers or stakeholders with program resources.
Work with trade allies to identify, plan, and support co-branded or partner-supported events, including contractor open houses, customer education sessions, and community tabling events.
Track leads, customer interactions, event participation, trade ally involvement, and follow-up activities using approved tools and reporting processes.
Prepare outreach summaries, event recaps, lead reports, and other updates to help program leadership assess effectiveness and refine outreach strategies.
Coordinate with marketing, program management, customer care, implementation staff, trade allies, and client representatives to support consistent messaging and successful events.
Support development, organization, and distribution of outreach materials, signage, handouts, presentations, talking points, and other program resources.
Assist with meeting coordination and logistics, including scheduling, agendas, room or virtual meeting setup, refreshments, supplies, and follow-up documentation.
Maintain organized records of outreach activities, event documentation, contact lists, materials, reports, meeting notes, and program files.
Provide administrative and project coordination support to outreach and operations teams.
Represent utility programs professionally and positively during events, calls, meetings, and partner interactions.
Support internal team meetings, trade ally meetings, community presentations, and client-facing updates as needed.
Assist with other outreach, operations, and program support tasks as assigned.