Account Coordinator

US LBM • Prescott, AZ

4d

About The Position

The Account Coordinator assists with customer sales and provides product support to Account Managers. The position provides sales support with a strategic focus on key customer accounts and typically works in an office environment. It also processes accounts payable and receivable and maintains associated records.

The coordinator supports sales presentations, customer inquiries, order processing, estimates and quotes, special-product purchasing and delivery, scheduling and delivery communication, back-order resolution, billing, inventory, and sales-related clerical tasks. The role also performs other duties as assigned, complies with company policies and standards, and adheres to the company’s commitment to workplace safety.

Requirements

• High school diploma or GED required.
• Two years of accounts receivable experience required.
• Proficiency using a calculator, CRT, and cash register, and experience using a computerized accounts receivable system.
• Knowledge of building supplies, applications, related equipment, and/or the construction industry.
• Good interpersonal and customer relations skills, and excellent oral and written communication skills.
• Familiarity with inventory and inventory control.
• Strategic mindset: seeing future possibilities and translating them into strategies.
• Planning and prioritization skills to meet commitments aligned with organizational goals.
• Business insight and knowledge of the business and marketplace.
• Ability to build partnerships and collaborate with others to meet shared objectives.

Responsibilities

• Provide support to Account Managers.
• Assist with sales presentations and make joint sales calls with sales representatives.
• Respond to customer inquiries about product selection, order placement, prices and quotations, complaints, and delivery and installation scheduling.
• Obtain customer and sales representative orders; enter work orders, credit returns, return authorizations, pick tickets, and service requests; and file paperwork.
• Prepare estimates, price materials for quotes and orders, and write order tickets.
• Coordinate purchase and delivery of special products.
• Obtain information on pricing, specifications, uses, and availability.
• Communicate customer needs to the scheduler, identify rush orders for expediting, and communicate delivery dates to customers and the logistics team.
• Check on back orders, resolve outstanding issues, solve billing problems, and compile data for closing.
• Maintain stock levels on the sales floor and in the stockroom.
• Record and invoice credit and cash received and prepare bank deposits.
• Assist sales personnel with quotes, order entry, and inter-store transfers.
• Provide clerical support by filing, sorting, and opening mail.
• Perform other duties as assigned, comply with policies and standards, and adhere to the company’s workplace safety commitment.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED