Account Coordinator

ICF•Little Rock, AR

1d•$45,785 - $77,835•Remote

About The Position

ICF is seeking a full-time Account Coordinator to support a utility energy efficiency portfolio across Arkansas. The position strengthens program visibility, community engagement, trade ally participation, and lead generation through outreach, event planning, and relationship coordination. The coordinator researches and plans community, public relations, and program awareness events; supports event logistics and lead tracking; coordinates with trade allies and internal teams; and helps ensure positive experiences for customers, partners, and program teams. This collaborative role calls for strong organization, communication, and attention to detail, and comfort working in office-based and field-based settings. The coordinator supports strategic outreach as well as day-to-day coordination, including meeting preparation, scheduling, event materials, logistics, and ordering refreshments. The position is remote in Arkansas, requires a reliable vehicle for local and statewide travel, includes 20%–50% travel with mileage reimbursement, and requires attendance at the local ICF Little Rock office 3–4 times per month.

Requirements

Bachelor’s degree, or a high school diploma with 4 or more years of experience in outreach, community engagement, event coordination, marketing, customer service, program support, administrative coordination, or a related field.
Valid driver’s license and successful completion of a Motor Vehicle Records check.
Reliable vehicle for local travel and travel throughout Arkansas.
Proficiency with Microsoft Office, including Outlook, Excel, Word, PowerPoint, and Teams.
Strong verbal, written, and interpersonal communication skills and a professional, customer-focused approach.
Strong organizational, time-management, and attention-to-detail skills, including the ability to manage priorities, deadlines, logistics, and follow-up.
Ability to work independently and collaboratively, adapt to changing priorities, and support outreach, events, administrative coordination, and reporting.
Strong problem-solving skills and sound judgment, including appropriate handling of confidential or sensitive information.

Nice To Haves

Experience coordinating events, meetings, logistics, stakeholder communications, and customer-facing activities, including venues, materials, supplies, and other event needs.
Experience supporting utility, energy efficiency, community outreach, customer education, or similar residential and commercial programs.
Experience engaging customers, contractors, trade allies, community organizations, local governments, schools, businesses, and other external partners.
Experience tracking leads, customer interactions, outreach activities, and event metrics using CRM systems, spreadsheets, SharePoint, or similar tools.
Experience supporting marketing and outreach, including promotional events, public relations, reporting, event recaps, and program updates.

Responsibilities

Research community events, public relations opportunities, trade ally events, fairs, festivals, civic meetings, workshops, and other outreach channels aligned with utility program goals.
Help develop and maintain an outreach and events calendar covering audiences, dates, locations, staffing, materials, follow-up actions, and engagement goals.
Coordinate and attend community outreach events to promote programs, answer basic questions, gather leads, and connect customers and stakeholders with program resources.
Coordinate with trade allies on co-branded or partner-supported events, such as contractor open houses, customer education sessions, and community tabling events.
Track leads, customer interactions, event participation, trade ally involvement, and follow-up activities using approved tools and reporting processes.
Prepare outreach summaries, event recaps, lead reports, and other updates to help program leadership assess event effectiveness and refine outreach strategies.
Coordinate with marketing, program management, customer care, implementation staff, trade allies, and client representatives to support consistent messaging and event execution.
Support the development, organization, and distribution of outreach materials, signage, handouts, presentations, talking points, and other program resources.
Assist with meeting coordination and logistics, including scheduling, agendas, room or virtual setup, refreshments, supplies, and follow-up documentation.
Maintain organized records of outreach activities, events, contacts, materials, reports, meeting notes, and program files.
Provide administrative and project coordination support to outreach and operations teams.
Represent utility programs professionally and positively in customer-focused interactions at events, by phone, in meetings, and with partners.
Support internal team meetings, trade ally meetings, community presentations, and client-facing updates as needed.
Assist with other outreach, operations, and program support tasks as assigned.