Account Coordinator

Aston Carter•Olive Branch, MS

3d•$26 - $29•Onsite

About The Position

The Supply Chain Coordinator manages the full lifecycle of customer delivery orders, from scheduling and data entry through dispatch coordination and reporting. This role is a key point of contact for customers, supporting accurate order processing, timely communication with dispatch, and compliance with port, rail, and customs requirements. It requires strong organizational skills, attention to detail, and independent judgment to resolve service issues and improve customer satisfaction. The position is based onsite in a corporate office in Olive Branch, Mississippi, primarily in a cubicle setting. It involves extensive use of computers, dispatch and order-entry systems, email, and Excel. Work is typically performed during standard office hours and includes coordination with customers and internal teams, plus maintaining accurate documentation. The role may also cover dispatcher duties as operational volume or vacation schedules require. This is a contract-to-hire position.

Requirements

Strong customer service skills and ability to understand and support customer delivery needs.
Experience with dispatch or scheduling coordination in transportation or logistics.
Accurate data-entry skills and attention to detail.
Ability to use Excel databases and other computer systems for order entry, tracking, and reporting.
Effective verbal and written communication skills.
Organizational skills to manage multiple orders, schedules, and priorities in a fast-paced environment.
Ability to communicate delivery needs and appointment details clearly and accurately.
Ability to quote rates and explain service requirements professionally.
Knowledge of port and rail operations, container movements, and rail billing processes.
Familiarity with U.S. Customs requirements, including in-bond documentation and validation.
Understanding of trucking operations and terminology.
Ability to identify service failures and take initiative to propose solutions and improvements.

Nice To Haves

Experience in customer support or service roles in logistics, transportation, or related industries.
Prior exposure to order-entry, scheduling, or dispatch-coordination systems.
Familiarity with tracking, tracing, and reporting tools such as divisional pool, MDR, CNI, Daily Activity, and Dispatch Status reports.
Innovative mindset and ability to suggest process improvements that enhance customer experience.
General office skills, including email management, document preparation, and file organization.
Ability to collaborate with cross-functional port, rail, and trucking teams.
Adaptability to take on dispatcher responsibilities based on operational volume or vacation coverage.

Responsibilities

Receive and schedule delivery orders and customer requests, using independent judgment to communicate customer requirements, schedules, and service expectations to dispatch.
Enter orders into the dispatch computer system, including technical lines requiring specialized transportation-industry training or knowledge.
Ensure rail billing is in place before containers are delivered to the railroad and verify in-bond documentation with U.S. Customs when required.
Confirm export bookings are released at depots and trace import containers on rail to ensure delivery by the last free day.
Prepare and maintain customer reports and tracking and tracing documentation, including divisional pool, MDR, CNI, Daily Activity, and Dispatch Status reports.
Communicate customer delivery needs, including appointment dates and times, to dispatch and internal stakeholders clearly and promptly.
Quote rates and explain service requirements to customers.
Notify supervisors and management of service failures and provide timely updates on issues affecting customer service or delivery performance.
Propose and implement solutions to improve customer service, operational efficiency, and communication processes.
Create and update location profiles in the computer system.
Work as a dispatcher as needed, supporting load planning, driver coordination, and appointment management.
Perform data entry, email correspondence, and general office duties.
Collaborate with port, rail, and trucking operations teams to coordinate container movement and resolve issues.
Support additional management projects and assignments, contributing ideas and solutions to improve service and workflow.