Account Coordinator

CVS Health • Washington, NV

4d • $43,888 - $85,068

About The Position

The Account Coordinator works with RnR, Account Management, COBRA, and other internal teams to determine appropriate system setups for clients. Because many clients require custom configurations involving multiple vendors, services, and reporting requirements, the coordinator analyzes client needs alongside internal processes to identify workable setups. When programming is required, the coordinator partners with IT on design and user acceptance testing.

The role also supports complex account and benefit-plan setup, client and broker reporting, installation tracking, data-file maintenance, and testing of data-file enhancements. The position requires timely coordination with internal staff and attention to client, operational, and production deadlines.

Requirements

• 1–3 years of healthcare operations experience.
• High school diploma or GED.

Nice To Haves

• DOS system background.
• Salesforce experience.
• Excel skills for analyzing and mapping group setups.
• Detail oriented.
• Highly organized.
• Strong communication skills.
• Bachelor's degree.

Responsibilities

• Analyze client-selected products and services to determine whether existing systems and operating platforms can support them; seek solutions and negotiate essential requirements for non-standard plan selections.
• Structure group setups in the Meritain system to align with vendor partners, analytics vendors, and client billing and reporting needs.
• Consult and communicate with internal staff about new business and revision activity, and validate account structures.
• Set up complex account structures and detailed benefit plans accurately and on time in systems for multiple constituents.
• Monitor the internal installation process and maintain case tracking to meet stakeholder expectations and business goals.
• Run ad hoc data programs to streamline setup of group and eligibility files.
• Run ad hoc data programs to audit customized group enrollments.
• Maintain monthly group reporting data files while following PHI guidelines.
• Run monthly reports for clients and brokers.
• Participate in testing enhancements or changes to ER/EO/GIM data files.
• Work with IT on programming design and user acceptance testing when client setups require programming.

Benefits

• Medical coverage
• Dental coverage
• Vision coverage
• Paid time off
• Retirement savings options
• Wellness programs
• Other resources to support physical, emotional, and financial well-being, based on eligibility
• Eligible for a CVS Health bonus, commission, or short-term incentive program

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED