Account Coordinator

Hooker Furnishings • Martinsville, VA

9d • Onsite

About The Position

H Contract, a division of Hooker Furnishings Corporation, is hiring an H Contract Account Coordinator for its Martinsville, Virginia office. The role is a customer-focused administrative position supporting assigned key customers and sales representatives. The coordinator builds positive relationships, processes orders, responds to inquiries, manages order changes and special requests, and works with internal teams to resolve issues and keep customers informed. The position suits a detail-oriented, organized professional with strong customer service skills who can work effectively in a fast-paced environment.

Requirements

• Strong customer service skills and experience delivering a high level of service in a fast-paced environment are desired.
• Meticulous attention to detail.
• Strong decision-making skills and self-discipline.
• Ability to anticipate problems and develop plans to resolve them.
• Strong verbal and written communication skills.
• Strong organizational and time management skills.
• Experience with Microsoft Office Suite, including Excel, Outlook, and Word.

Nice To Haves

• Experience with D365 or another operating system.
• Experience in the commercial furniture industry.

Responsibilities

• Develop positive relationships with assigned key customers and sales representatives, understand their needs, and help deliver high customer satisfaction.
• Manage daily processing of incoming orders for assigned customers.
• Process order modifications and special requests.
• Respond promptly and professionally to phone calls and emails from sales representatives and customers.
• Aim to respond to inquiries within 24 hours, provide daily follow-up when needed, and continue follow-up until issues are resolved.
• Proactively follow up with customers and sales representatives about outstanding issues, consulting internal teams as needed.
• Keep customers informed about fabric, parts, and production delays.
• Follow up on customer-provided COM tracking to support expedited delivery and keep orders on schedule according to current lead times.
• Take appropriate action to mitigate risks related to assigned customers and recommend continuous improvements.

Benefits

• Competitive compensation and bonus plan.
• Career development, including training opportunities and leadership development programs.
• Tuition reimbursement program.
• Comprehensive medical, dental, and vision plans, including an employer health savings account (HSA) contribution each plan year.
• Matching 401(k) employer contributions.
• Emphasis on charitable giving and volunteering in the community.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed