Account Coordinator

Monument Consulting • Richmond, VA

5d

About The Position

The Account Coordinator provides first-level direct support to the Program Team, client end users, and vendors. The role supports administrative functions for daily requisition management and the onboarding and offboarding of labor fills, using the client’s Vendor Management System (VMS) while acting as the Managed Service Provider (MSP). Responsibilities also include running scheduled reports, maintaining integrations, and supporting maintenance tasks related to time and process approvals. The Account Coordinator may run day-to-day account and client operations when the Account Manager or other Account Coordinators are absent. The role requires understanding all account service lines and how the client uses each one. Travel is 5–10%.

Requirements

• 0–2+ years of professional experience.
• 0–1 years of MSP-VMS experience.
• College degree or equivalent work experience.
• Demonstrated proficiency with Microsoft 365, including Outlook, Teams, Word, Excel, PowerPoint, SharePoint, and OneDrive, as appropriate for the role.
• Ability to critically review AI-generated outputs for accuracy, security, alignment with business requirements, and compliance with company and client policies.

Responsibilities

• Build and maintain professional relationships with client Hiring Managers.
• Build strong relationships with supplier partners and cultivate trust and innovation with vendor partners.
• Network within Monument Consulting Account Management and other departments.
• Continuously improve daily service and delivery to client, Monument, and supplier end users.
• Ensure client needs and performance requirements are met through consistent, efficient, and effective processes.
• Understand and drive back-end account processes, including timesheets, reminders, and required reports.
• Update and maintain account documents, including handbooks, standard operating procedures, and training decks.
• Respond to and resolve issues raised by suppliers, buyers, and Monument users.
• Ensure compliance with client procurement policies, guidelines, and processes.
• Perform and track Worker and Supplier audits.
• Understand and support basic VMS and account processes.
• Complete work to support and exceed expected Service Level Agreements (SLAs).
• Use AI-enabled business tools to improve operational efficiency, accelerate problem resolution, enhance customer experience, and support data-driven decision-making; critically review AI-generated outputs for accuracy, security, business alignment, and compliance with company and client policies.
• Perform other duties and responsibilities as assigned to support business priorities.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level