Account Coordinator

Stephen Gould Corporation•San Diego, CA

5d•$73,000 - $85,000•Hybrid

About The Position

The Account Coordinator assists with managing client product and business portfolios and administers client activity, including composing client and supplier correspondence, processing orders, maintaining distribution spreadsheets, tracking projects, conducting research, and managing budgets. The role works closely with clients, suppliers, sales teams, and internal departments to meet client needs. The Account Coordinator is primarily responsible for managing orders from inception through payment, with communication, attention to detail, accountability, positivity, and time management identified as important to success. The position works directly with clients and sales teams in the Sales Department and coordinates closely with departments in the corporate office. It offers a hybrid working model. The role reports to the branch Office Manager and has a dotted reporting line to the Sales Manager.

Requirements

Associate degree in Business or a related discipline and 2 years of experience.
Communication, attention to detail, accountability, positivity, and time management skills.

Nice To Haves

Bachelor’s degree in Business or a related discipline.
High proficiency in Microsoft Word, Excel, Outlook, and virtual communication and collaboration tools such as Microsoft Teams, Webex, and Zoom.
Bilingual English/Spanish ability.
Knowledge of ERP systems for core supply chain, manufacturing, services, financial, and other organizational processes.
Experience in a corporate sales and service environment.

Responsibilities

Help ensure client portfolios and sales teams align with company policies, procedures, and behavioral expectations.
Communicate with sales agents, project managers, branch and corporate partners, clients, warehouse personnel, and suppliers.
Assist with initiating quotes for client product requests.
Receive, process, and place client orders, including scheduling shipment by land, air, or sea.
Manage and process Quality Management Standard documents, including ISO forms, Return Material Authorizations (RMA), and quality control action plans.
Capture order and portfolio supporting documentation in the Epicor ERP system, including freight invoices and inventory management documents.
Coordinate product receipt and release from the location warehouse.
Work with corporate departments to ensure orders are processed for billing promptly and help drive timely invoice collection.
Administer client activity, including correspondence, order processing, distribution spreadsheets, project tracking, research, and budget management.
Follow and manage orders from inception to payment.