Associate Account Services Coordinator

Delta Dental•Alpharetta, GA

1d•Hybrid

About The Position

The Associate Account Services Coordinator supports the Account Services team by providing administrative, operational, and customer service assistance to internal and external customers. The position processes customer requests—including benefit summaries, administrative changes, contact updates, and other account-related activities—accurately and efficiently. The role collaborates with Account Services Coordinators, Account Managers, and cross-functional teams to maintain accurate account information, resolve inquiries promptly, and provide a strong customer experience. The coordinator develops product and plan knowledge, researches and communicates resolutions, helps prepare customer presentations and reports, and supports open enrollment meetings, including occasional virtual or onsite presentations as needed. The role maintains account documentation, follows established processes, identifies opportunities to improve administrative workflows and customer experience, and participates in special projects. The schedule is Monday through Friday, 8:00 a.m. to 4:45 p.m. Eastern Time. This is a hybrid position requiring attendance at an office in Alpharetta, Georgia, or Camp Hill, Pennsylvania, as business needs arise. The national base pay range is $33,900–$68,500; actual pay may vary based on qualifications and other factors.

Requirements

High school diploma or GED.
Strong customer service and interpersonal skills, including the ability to build positive relationships and collaborate with internal and external customers.
Excellent written and verbal communication skills, including the ability to interpret, summarize, and communicate information clearly and professionally.
Strong organizational, time management, and multitasking skills, including the ability to prioritize competing assignments, meet deadlines, and follow through.
High attention to detail and accuracy, with the ability to manage complex information, maintain records, and handle confidential data appropriately.
Critical thinking, problem-solving, and research skills, including the ability to resolve issues independently and identify process improvements.
Ability to work independently and collaboratively across teams and adapt to changing priorities, business needs, and established procedures.
Proficiency in Microsoft Office applications, including Outlook, Excel, Word, PowerPoint, and Teams.
Availability to work Monday through Friday, 8:00 a.m. to 4:45 p.m. Eastern Time, and report to the Alpharetta, GA, or Camp Hill, PA, office as business needs arise.

Nice To Haves

3–5 years of related experience in sales support, account management, customer service, or administrative/client support.
Experience providing direct or indirect support to internal and external customers.
Experience in healthcare, health insurance, dental insurance, or a related industry.
Familiarity with Delta Dental products and services, dental benefit plans, or competitor offerings.
Knowledge of service guarantees, Summary Plan Descriptions (SPDs), and contractual language.
Familiarity with Current Dental Terminology (CDT) codes and dental terminology.
Previous experience supporting sales teams or account management functions.
Experience with AI-powered tools such as Microsoft Copilot, ChatGPT, Claude, or similar technologies.
Familiarity with AI-powered tools or willingness to learn and incorporate emerging technologies to improve productivity and efficiency.

Responsibilities

Process administrative and non-rated changes to existing customer accounts, including contact updates, benefit summaries, requests for information, and other account-related activities, accurately and promptly.
Develop and maintain working knowledge of Delta Dental products, plan designs, benefit structures, and system configurations.
Partner with Account Services Coordinators, Account Managers, and cross-functional teams to gather information, resolve inquiries, and support customer needs.
Research, investigate, and resolve customer inquiries and account-related issues using internal systems, workflows, and available resources.
Communicate information and resolutions clearly, accurately, and professionally to internal and external customers.
Assist with gathering and organizing data for customer presentations, reports, and account management activities.
Support open enrollment meetings, including occasional virtual or customer-location presentations as needed.
Maintain accurate customer account information and documentation in organizational systems and follow established processes and procedures.
Identify opportunities to improve administrative processes, efficiency, and the customer experience.
Participate in special projects and perform additional duties as assigned.