Account Services Coordinator

Steve Madden•New York, NY

1d•Onsite

About The Position

The Account Services Coordinator supports the coordination of specified accounts in the Wholesale Apparel business, including independent apparel stores, specialty stores, and major department stores. The role is based in the company’s New York City office and requires working on-site five days per week. The coordinator acts as a liaison between account executives and boutique wholesale customers across the United States, and facilitates direct-to-consumer operations for Steve Madden Apparel by fulfilling U.S. online customer orders accurately and promptly. The role uses Infor M3, JOOR, and Qlik Sense to help manage allocation and fulfillment of monthly and immediate purchase orders. It also supports customer communications, order documentation and tracking, sample coordination, and compliance with customer requirements. The position may include other duties and special projects as assigned.

Requirements

Bachelor’s degree or equivalent experience.
At least 1 year of customer service experience.
Intermediate-to-advanced proficiency in Microsoft Office, especially Excel.
Excellent interpersonal, problem-solving, and organizational skills.

Responsibilities

Act as a liaison between account executives and boutique wholesale customers across all U.S. regions.
Facilitate direct-to-consumer operations by accurately and promptly fulfilling U.S. online customer orders for Steve Madden Apparel.
Use Infor M3, JOOR, and Qlik Sense to manage allocation and fulfillment of monthly and immediate purchase orders.
Manage customer data and provide invoices, order tracking, order confirmations, and other information upon request.
Process, enter, and track new purchase orders and reorders for assigned accounts in the wholesale system.
Maintain accurate customer order and account records, including basic details, expected delivery dates, and available-to-sell adjustments.
Request, track, and distribute samples, and communicate feedback to relevant departments in a timely manner.
Support regular communications with customers, buyers, and accounts, including basic order-status updates and responses to address and credit inquiries.
Help ensure compliance with customer guidelines and requirements by using available resources and communicating with relevant stakeholders.
Generate and send basic customer documents, such as invoices and order confirmations.
Manage multiple projects and deadlines with support and resources as needed.
Perform other duties and special projects as assigned.