Account Coordinator

Atrium•Westerville, OH

13d•Hybrid

About The Position

Atrium is hiring an Account Coordinator for its WORKS team to support a major enterprise client in the creative space and its Freelancer workforce. The role serves as a key contact for Freelancers and helps provide a smooth, supportive experience from onboarding through offboarding. It is suited to someone who is detail-oriented, people-focused, responsive, and interested in growing in workforce operations and client service. The position supports Freelancer program operations, maintains accurate records, assists with payroll processes, monitors compliance, and escalates issues as needed. The position requires commuting to Atrium’s Westerville, Ohio office on a hybrid basis. Atrium describes flexible work arrangements as remote, hybrid, or onsite depending on the client assignment.

Requirements

Have 1 to 2 years of experience in customer service, HR support, or a related field.
Communicate clearly and professionally with Freelancers, clients, and internal teams.
Be empathetic and service-minded, with an interest in improving others’ experience.
Be organized and detail-oriented, especially when managing documentation and deadlines.
Enjoy solving problems and finding practical solutions.
Be eager to learn and grow, and open to feedback.
Ability to sit for an extended period of time.
Ability to commute to the Westerville, Ohio office on a hybrid basis.

Nice To Haves

Bachelor’s degree or relevant experience.

Responsibilities

Act as a primary point of contact for Freelancers, answering questions and guiding them through onboarding, timesheet submission, and general program processes.
Maintain accurate records in Atrium’s HRIS and client platforms, including Bullhorn, Worksuite, and Worksome.
Assist with payroll operations, including timesheet validation and issue resolution in partnership with Payroll.
Monitor compliance with program guidelines and service level agreements (SLAs).
Escalate concerns or issues to senior team members when needed and help ensure timely resolution.
Participate in team meetings and contribute to process improvements and program consistency.

Benefits

20 days of paid time off (PTO).
11 paid holidays.
Medical, dental, and vision insurance.
Health Savings Account (HSA) and Flexible Spending Accounts (FSA).
Pet insurance.
Legal benefits.
401(k) program with employer match.
Employee Assistance Programs.
Summer Fridays.
Flexible work arrangements, including remote, hybrid, or onsite depending on client assignment.
Monthly company events and in-office amenities.
Employee wellness programs.
Employee discounts through Working Advantage.
Professional development opportunities.
Commuter benefit program.