Account Coordinator

US LBM • Charlotte, NC

7d

About The Position

SouthEnd Exteriors is a siding and roofing company serving home builders, with nine locations across North Carolina, South Carolina, Tennessee, and Georgia. The Account Coordinator assists with customer sales and provides product support to Account Managers, with a strategic focus on key customer accounts. The position typically works in an office environment and processes accounts payable and receivable while maintaining associated records.

Requirements

• High school diploma or GED.
• Two years of accounts receivable experience.
• Proficiency using a calculator, CRT, and cash register, and experience using a computerized accounts receivable system.
• Knowledge of building supplies, applications, related equipment, and/or the construction industry.
• Good interpersonal and customer relations skills, with excellent oral and written communication skills.
• Familiarity with inventory and inventory control.
• Strategic mindset: ability to see future possibilities and translate them into strategies.
• Planning and prioritization skills to meet commitments aligned with organizational goals.
• Business insight and knowledge of the marketplace.
• Ability to collaborate and build partnerships to meet shared objectives.

Responsibilities

• Provide support to Account Managers, assist with sales presentations, and make joint sales calls with sales representatives.
• Respond to customer inquiries about product selection, order placement, prices and quotations, complaints, and delivery and installation scheduling.
• Obtain customer and sales representative orders; enter work orders, credit returns, return authorizations, pick tickets, and service requests; and file paperwork.
• Prepare estimates, price materials for quotes and orders, and write order tickets.
• Coordinate purchases and delivery of special products and obtain information about pricing, specifications, uses, and availability.
• Communicate customer needs to the scheduler, identify rush orders for expediting, and communicate delivery dates to customers and the logistics team.
• Check on back orders, resolve outstanding issues, solve billing problems, and compile data for closing.
• Maintain stock levels on the sales floor and in the stockroom.
• Record and invoice credit and cash received and prepare bank deposits.
• Assist sales personnel with quotes, order entry, and inter-store transfers.
• Provide clerical support by filing, sorting, and opening mail.
• Perform other duties as assigned.
• Comply with all policies and standards.
• Adhere to the company's commitment to workplace safety.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED