Account Coordinator

Ironwear • Houston, TX

8d

About The Position

Ironwear is an established and growing safety solution provider that has manufactured, developed, and reengineered Personal Protective Equipment (PPE) for industrial markets around the globe for over 35 years. The Account Coordinator serves as a direct link between customers, the Sales Team, and internal personnel. The role includes a limited sales capacity, maintaining customer relationships, providing first-class customer service, addressing customer needs, and helping customers make informed product-purchasing decisions.

Requirements

• High school degree or GED required.
• A minimum of two years of related experience.
• Superior verbal and written communication skills.
• Proficiency in Microsoft Office Suite.
• Ability to multitask in a demanding environment.
• Organized and meticulous.
• Strong interpersonal skills.

Nice To Haves

• Experience with a CX ticketing platform such as Zendesk, Gorgias, Kustomer, or similar.

Responsibilities

• Answer incoming phone calls, customer support emails, and customer chats while providing a first-class customer experience.
• Evaluate and write up incoming orders and present them to the Processing Department.
• Assist customers with product inquiries about inventory, pricing, incoming orders, back orders, and returned goods.
• Maintain a basic understanding of company products to address customer questions and concerns.
• Offer customers alternative or additional products to boost sales and provide first-class customer service.
• Conduct customer outreach when necessary to relay and evaluate pending issues.
• Communicate cross-functionally with the processing team and Account Managers to ensure orders are processed accurately, including price validation, shipping methods and costs, and backorders.
• Communicate with Account Managers to address customer concerns.
• Process paperwork for customer orders, RMAs, and backorders.
• Compile relevant customer data in provided documentation and flag concerns or patterns to management.
• Maintain and collect accurate customer data in ticketing, ERP, and CRM platforms.

Benefits

• Career growth and development
• Competitive compensation plan
• Group medical, dental, and vision benefits with 100% of premiums paid by Ironwear
• Paid time off
• Paid holidays
• 401(k) with company match

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED