Account Coordinator

LAVA SCS LLC • Pooler, GA

6d

About The Position

The Account Coordinator serves as a key point of contact for customers, ensuring questions, order updates, and service issues are handled quickly, accurately, and professionally. The role provides reliable support, maintains clear communication, and coordinates across teams to keep customer needs and operational commitments on track. It is suited to someone responsive, organized, solutions-oriented, and able to manage multiple priorities in a fast-paced environment.

The position handles customer inquiries and routine requests related to order status, shipment tracking, inventory, billing, and service issues. It uses WMS, TMS, CRM, and ticketing tools to research and resolve requests, document cases, and provide timely updates. The Account Coordinator works with Operations, Billing, Transportation, and Account Management, escalating complex concerns and contributing ideas to improve service quality and workflows.

UNIS describes itself as a technology-driven logistics company using transportation management systems, analytics, intelligent automation, and AI-enabled tools to support decision-making and supply-chain operations. AI tools support, rather than replace, human judgment; employment-related decisions are made by people.

Requirements

• High school diploma or GED required.
• 2–3 years of customer service experience.
• Experience handling customer inquiries, resolving service issues, and maintaining case documentation in CRM or ticketing systems.
• Strong communication, active listening, organization, and problem-solving skills, with a customer-first mindset.
• Proficiency with Microsoft Office and comfort using WMS, TMS, CRM, ticketing, or other customer service technology.
• Ability to manage a high-volume workload, meet deadlines, and maintain accuracy while supporting varying schedules or urgent customer needs.

Nice To Haves

• Some college preferred.
• Logistics, fulfillment, warehouse, or transportation experience preferred.

Responsibilities

• Serve as a primary point of contact for customer inquiries about order status, shipment tracking, inventory, billing, and service issues.
• Research and resolve routine customer requests using WMS, TMS, CRM, and ticketing tools, providing timely and accurate updates.
• Coordinate with Operations, Billing, Transportation, and Account Management to resolve exceptions and ensure issues are followed through to completion.
• Maintain accurate customer records, ticket notes, and case documentation while meeting established service and response standards.
• Escalate complex customer concerns with complete documentation and clear communication to support timely resolution.
• Identify recurring customer issues and contribute ideas to improve service quality, workflows, and first-contact resolution.

Benefits

• Competitive health benefits.
• Paid time off in accordance with company policy and applicable state requirements.
• Leadership and professional development programs.
• Opportunities to build AI literacy through hands-on use of intelligent systems and automation.
• Internal growth and career mobility opportunities.
• Free luncheons and on-site team events.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED