Mobile Account Coordinator, West

Red Wing Shoe Company•Red Wing, MN

6d•$54,800 - $71,200•Remote

About The Position

Red Wing Shoe Company is seeking a Mobile Account Coordinator to support its Industrial and Direct-to-Consumer channels. The role supports onboarding, activation, and ongoing management of mobile service accounts by partnering with Inside Sales, Operations, Scheduling, and other cross-functional teams. It helps move opportunities from prospect to active customer, coordinating schedules, resources, internal communications, and operational readiness to deliver a high-quality customer experience and support business growth. The coordinator oversees company truck calendars and capacity, helps identify scheduling needs and utilization opportunities, and coordinates resources and handoffs for prospective and newly activated accounts. The role tracks onboarding and implementation progress, communicates potential delays, monitors initial service activity, maintains accurate records, provides status updates, and recommends process improvements. This is a fully remote role for employees working U.S. Central Time business hours. Employees may work from any state where the company is authorized to conduct business and employ workers. Limited travel may be required for onboarding, training, and other business activities. Depending on business needs, the role may support teams across different U.S. time zones, including west coast hours when applicable.

Requirements

High school diploma or equivalent.
Three or more years of experience in customer service, scheduling, coordination, revenue operations support, sales support, or supporting cross-functional sales teams.
Knowledge of customer service, account support, scheduling, and coordination processes.
Strong organizational skills and ability to manage multiple priorities, schedules, and deadlines simultaneously.
Excellent verbal and written communication skills for interacting with customers, sales teams, and operational partners.
Strong problem-solving and decision-making skills, including the ability to identify issues and coordinate solutions.
Attention to detail, accuracy, and follow-through.
Ability to build collaborative working relationships across departments and functions.
Customer-focused mindset and commitment to delivering a positive customer experience.
Ability to prioritize work independently and adapt to changing business needs.
Proficiency in Microsoft Office applications, including Outlook, Excel, and Teams, and ability to learn new software and systems.
Ability to analyze scheduling, account, and operational information to support effective planning and resource utilization.

Responsibilities

Oversee company truck calendars and maintain an accurate view of availability, capacity, and scheduling needs.
Identify scheduling gaps, underutilized assets, conflicts, and opportunities to improve truck utilization.
Notify the Industrial team when additional business is needed to fill available capacity.
Assist with scheduling, routing, and calendar adjustments as operational needs arise.
Communicate schedule changes and capacity concerns promptly to relevant stakeholders.
Serve as a bridge between the Industrial and DTC teams during new-account development and implementation.
Partner with Inside Sales to support account conversion and align operational capabilities with sales opportunities.
Coordinate internal discussions to evaluate prospective accounts and determine operational requirements.
Identify available trucks, equipment, personnel, and other assets needed to support new business.
Confirm company capabilities and capacity before commitments are finalized.
Maintain clear communication among Sales, Inside Sales, Operations, Scheduling, and account stakeholders.
Assist with moving new accounts from opportunity to activation, including coordinating onboarding requirements, timelines, resources, and internal assignments.
Track each new account’s progress and communicate issues that could delay implementation.
Help ensure operational details and customer expectations are documented and communicated.
Support the transition of new opportunities into active, successfully serviced accounts.
Monitor initial service activity and assist in coordinating corrective action when needed.
Provide regular updates on truck availability, scheduling gaps, new-account status, and conversion progress.
Maintain accurate records of account requirements, assigned assets, launch dates, and outstanding tasks.
Identify recurring scheduling or onboarding challenges and recommend process improvements.
Help develop consistent procedures for evaluating, activating, and transitioning new accounts.