Mobile Account Coordinator, West

Red Wing Shoe Company•Red Wing, MN

5d•Remote

About The Position

Red Wing Shoe Company is seeking a Mobile Account Coordinator to support its Industrial and Direct-to-Consumer channels. The role supports onboarding, activation, and ongoing management of mobile service accounts, working closely with Inside Sales, Operations, Scheduling, and other cross-functional teams. It helps transition prospects into active customers by aligning schedules, resources, internal communications, and operational readiness to deliver a high-quality customer experience and support business growth. The coordinator manages truck scheduling and capacity information, supports prospective-account evaluation and conversion, coordinates onboarding and implementation, and tracks account progress through launch. The role also monitors initial service activity, maintains accurate account and asset records, reports on capacity and conversion progress, and identifies opportunities to improve scheduling and onboarding processes. This is a fully remote role operating during U.S. Central Time business hours. The employee may work from any state where the company is authorized to employ workers. Limited travel may be required for onboarding, training, and other business activities. Depending on business needs, the role may support teams across U.S. time zones, including West Coast hours.

Requirements

High school diploma or equivalent.
Three or more years of experience in customer service, scheduling, coordination, revenue operations support, sales support, or supporting cross-functional sales teams.
Knowledge of customer service, account support, scheduling, and coordination processes.
Strong organizational skills and ability to manage multiple priorities, schedules, and deadlines simultaneously.
Excellent verbal and written communication skills for interacting with customers, sales teams, and operational partners.
Strong problem-solving and decision-making skills, including identifying issues and coordinating solutions.
High attention to detail, accuracy, and follow-through.
Ability to build collaborative working relationships across departments and functions.
Customer-focused mindset and commitment to a positive customer experience.
Ability to prioritize work independently and adapt to changing business needs.
Proficiency in Microsoft Office applications, including Outlook, Excel, and Teams, and ability to learn new software and systems.
Ability to analyze scheduling, account, and operational information to support planning and resource utilization.

Responsibilities

Oversee company truck calendars and maintain an accurate view of availability, capacity, and scheduling needs.
Identify scheduling gaps, underutilized assets, conflicts, and opportunities to improve truck utilization.
Notify the Industrial team when additional business is needed to fill available capacity.
Assist with scheduling, routing, and calendar adjustments as operational needs arise.
Communicate schedule changes and capacity concerns promptly to relevant stakeholders.
Serve as a bridge between the Industrial and DTC teams during new-account development and implementation.
Partner with Inside Sales to support account conversion efforts and align operational capabilities with sales opportunities.
Coordinate internal discussions to evaluate prospective accounts and determine operational requirements.
Identify available trucks, equipment, personnel, and other assets needed to support new business.
Confirm company capabilities and capacity before commitments are finalized.
Maintain clear communication among Sales, Inside Sales, Operations, Scheduling, and account stakeholders.
Assist with moving new accounts from opportunity to activation and coordinate onboarding requirements, timelines, resources, and internal assignments.
Track new-account progress and communicate issues that could delay implementation.
Help ensure operational details and customer expectations are documented and communicated.
Support the transition of new opportunities into active, successfully serviced accounts.
Monitor initial service activity and assist in coordinating corrective action when needed.
Provide regular updates on truck availability, scheduling gaps, new-account status, and conversion progress.
Maintain accurate records of account requirements, assigned assets, launch dates, and outstanding tasks.
Identify recurring scheduling or onboarding challenges and recommend process improvements.
Help develop consistent procedures for evaluating, activating, and transitioning new accounts.