Mobile Coordinator

FLORIDA UTILITY TRAILERS INC•Hialeah, FL

12d

About The Position

Florida Utility Trailers is seeking a highly organized, customer-focused, and motivated Mobile Service Coordinator to support its mobile service operations. The role coordinates mobile technicians, schedules on-site and roadside repairs, and helps ensure customers receive timely, reliable service. The position suits a proactive problem-solver who can work with customers and technicians, manage multiple priorities, and maintain accuracy in a dynamic service environment.

Requirements

Ability to make practical decisions quickly while managing changing priorities and urgent service needs.
Strong follow-through and comfort working with defined procedures, documentation requirements, and service standards.
Clear communication with customers, technicians, service managers, and parts teams.
Ability to explain repair options, pricing, timelines, and service updates clearly and in a customer-friendly manner.
Attention to documentation quality, record accuracy, estimate detail, and process compliance.
Comfort using dispatch systems, scheduling tools, service software, and operational workflows.
Ability to stay effective in a fast-moving service setting with multiple active jobs and shifting timelines.
Working knowledge of field service, mechanical repair, transportation maintenance, or related service operations.
High school diploma or equivalent.
Valid driver’s license and clean driving record; occasional local travel or vehicle use may be required.

Nice To Haves

Additional technical or business training.
1–3+ years of experience in service coordination, dispatching, customer service, estimating, or administrative support in field-service, transportation, fleet, trailer repair, HVAC/R, or mechanical service.
Proficiency with Microsoft Office and field-service or dispatch software; experience with Excede, Karmak, or similar systems.
Experience with transport refrigeration, trailer service and repairs, heavy-duty truck or trailer maintenance, or commercial HVAC/R.
Familiarity with major transport refrigeration brands and practical understanding of refrigeration systems, electrical diagnostics, diesel engines, or trailer systems.
Experience preparing service estimates and obtaining customer approvals in a customer-facing service environment.
Knowledge of EPA refrigerant regulations, DOT inspection requirements, or related compliance standards.

Responsibilities

Coordinate daily mobile service schedules, appointments, and technician dispatch for on-site and roadside services.
Gather details about refrigeration issues, trailer repair needs, equipment locations, urgency, and service history from incoming calls, emails, and messages.
Prioritize emergency breakdowns, scheduled maintenance, inspections, and repair requests based on technician skills, location, availability, and service commitments.
Optimize technician routes and workloads to improve response times, technician utilization, and customer service coverage.
Create, update, and close work orders in the service management system, maintaining accurate job statuses and follow-up records.
Prepare or coordinate preliminary and formal repair estimates, communicate pricing and service options, and obtain customer authorization before work begins.
Update customers about appointment timing, delays, repair findings, scope changes, and completion status.
Coordinate parts and materials, including checking availability, placing orders, arranging delivery, and tracking backorders.
Collaborate with service managers, technicians, and parts teams to resolve issues, escalate complex service needs, and document notes, photos, labor, and parts usage.
Support preventive maintenance scheduling and inspection programs based on service intervals, manufacturer guidance, mileage, unit hours, or customer agreements.
Assist with invoice preparation, warranty documentation, service reporting, and maintenance of customer and equipment records.
Support after-hours or rotating on-call coordination for urgent reefer failures or trailer breakdowns as needed.