Mobile Crisis Case Coordinator
About The Position
The Mobile Crisis Case Coordinator works as part of a two-person crisis response team with a QMHP. Under the direction of the certified Mobile Crisis Counselor, the team provides mobile crisis response, risk assessment, and crisis stabilization planning for adults and children in the County. The Peer position contributes lived experience with mental health to help connect with people in crisis and provide support. The role provides crisis and risk assessment, intervention, immediate mobile response, safety planning, treatment and social-service linkage, follow-up, and referrals to respite or higher levels of care. The coordinator collaborates with team members, treatment providers, emergency departments, and community partners; maintains compliant electronic health records and other documentation; and participates in meetings, supervision, and professional development. Services may include after-hours response and supportive telephone contacts with clients experiencing distress or risk of self-harm.
Requirements
- Bachelor’s degree in a behavioral health field, or a combined three years of higher education and work experience in behavioral health and/or addiction.
- For individuals in recovery from substance-use disorder, continuous recovery for the two years preceding hire.
- Trainee position (CS6 Pay Grade): Must be eligible for or registered as QMHA-R through MHACBO within one week of hiring and obtain QMHA-I certification within six months.
- Certified position (CS7A Pay Grade): Must hold current QMHA-I certification.
- Maintain a valid Oregon driver license or be able to obtain one upon hire.
- Be insurable under the organization’s auto liability coverage policy: at least 21 years old, with no Type A violations in the past three years or three or more Type B violations.
- Have a reliable vehicle with adequate insurance for travel as needed.
- Hold current CPR, First Aid, and AED certifications, or obtain them within six weeks of hiring.
Nice To Haves
- Bilingual in English and Spanish.
Responsibilities
- Provide crisis and risk assessment and intervention services in support of mobile crisis response, including after-hours services, under the direction of a QMHP-C.
- Respond immediately to people experiencing mental health crises in the assigned County; calls may come from hospitals, jails, police, or other community partners.
- Gather information through client interviews and collateral sources to assess risk of harm to self or others, and recommend safety planning or a higher level of care.
- Provide assessments and recommendations to treatment providers and emergency departments as appropriate.
- Assess personal safety in the environment and request law enforcement support when appropriate.
- Provide information and facilitate connections to mental health treatment and other social services.
- Respect client rights and responsibilities and maintain professional boundaries and ethics.
- Comply with mandatory abuse-reporting laws and HIPAA requirements.
- Maintain electronic health records and ancillary records in compliance with agency policies, program procedures, and local, state, and federal regulations; complete documentation within required timelines. Crisis documentation must be approved and signed by a supervisor or designated QMHP.
- Attend seminars, training, and other educational opportunities to develop professional skills and abilities.
- Participate in scheduled staff meetings, supervision sessions, and other departmental and agency meetings.
- Collaborate with team members and community partners; provide case consultation and communicate with other mental health providers.
- Complete comprehensive safety plans under QMHP direction.
- Complete required client follow-up.
- Assist with referrals to respite or other higher levels of care as needed.
- Serve as a role model, inspire hope, and share relevant life experiences as appropriate.
- Make supportive telephone contacts with clients who are struggling and may be at risk of self-harm, suicidality, or poor decisions.
- Identify clients’ abilities, strengths, and assets and help them recognize and use them.
- Perform other related duties as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
