Mobile Crisis Case Coordinator

BestCare Treatment Services•Madras, OR

About The Position

The Mobile Crisis Case Coordinator works as part of a two-person crisis response team with a QMHP. Under the direction of a certified Mobile Crisis Counselor, the team provides mobile crisis response, risk assessment, and crisis stabilization planning for adults and children in the County. The Peer position brings lived experience with mental health to help connect with people in crisis and provide support. This role provides crisis and risk assessment and intervention, immediate mobile response, safety planning, referrals, treatment linkage, follow-up, and case coordination. It requires working collaboratively with team members, treatment providers, emergency departments, and community partners while maintaining professional boundaries, client rights, confidentiality, and accurate documentation.

Requirements

Bachelor’s degree in a behavioral health field, or a combined three years of higher education and work experience in behavioral health and/or addiction.
For individuals in recovery from substance-use disorder, continuous recovery for the two years immediately preceding the time of hire.
For the trainee position (CS6 Pay Grade), eligibility for or registration as QMHA-R through MHACBO within one week of hiring, and QMHA-I certification within six months.
For the certified position (CS7A Pay Grade), current QMHA-I certification.
Valid Oregon Driver License or ability to obtain one upon hire.
Must be insurable under the organization’s auto liability coverage policy: at least 21 years of age and with no Type A violations in the past three years, or three or more Type B violations.
Reliable vehicle with adequate insurance for travel as needed.
Current CPR/First Aid/AED certifications, or ability to obtain them within six weeks of hiring.

Nice To Haves

Bilingual in English and Spanish.

Responsibilities

Provide crisis and risk assessment and intervention services in support of mobile crisis response, including after-hours services, under the direction of a QMHP-C.
Respond immediately to individuals experiencing mental health crises in the assigned County; calls may come from hospitals, jails, police, or community partners.
Gather information through client interviews and collateral sources to assess risk of harm to self or others, and recommend safety planning or a higher level of care.
Provide assessments and recommendations to treatment providers and emergency departments as appropriate.
Assess personal safety in the environment and request law enforcement support when appropriate.
Provide information and facilitate connections to mental health treatment and other social services.
Respect client rights and responsibilities and maintain professional boundaries and ethics.
Follow mandatory abuse reporting laws and HIPAA requirements.
Maintain electronic health records and ancillary records in compliance with agency policies, procedures, and applicable regulations, and complete documentation within required timelines. Crisis documentation must be approved and signed by a supervisor or designated QMHP.
Attend seminars, training, and other educational opportunities to develop professional skills.
Participate in scheduled staff meetings, supervision sessions, and other departmental and agency meetings.
Collaborate effectively with team members and community partners.
Provide case consultation and communicate with other mental health providers.
Complete comprehensive safety plans under QMHP direction.
Complete appropriate client follow-up.
Assist with referrals to respite or other higher levels of care as necessary.
Act as a role model, inspire hope, and share life experiences as appropriate.
Make telephone contacts to support clients who are struggling and may be at risk of self-harm, suicidality, or poor decisions.
Identify clients’ abilities, strengths, and assets and help them recognize and use those resources.
Perform other related duties as assigned.