Account Coordinator - Post Repo (M-F, 8am-5pm EST)

OPENLANE • Carmel, IN

5d

About The Position

OPENLANE is seeking an Account Coordinator with customer service and finance experience to provide customer support and maintain strong client relationships. The role manages and processes accounts in PAR's internal queue in accordance with service level agreements, handles customer inquiries, and coordinates with internal departments and external recovery vendors. The position is listed as Monday through Friday, 8:00 a.m. to 5:00 p.m. Eastern Time, with an hourly compensation range of $19.00 to $19.00 USD.

Requirements

• 1–2 years of experience in customer service, finance, or the automotive industry.
• High school diploma or equivalent; a bachelor's degree is preferred.
• Ability to effectively manage accounts and provide exceptional customer service.
• Excellent written and verbal communication skills.
• Ability to work independently and efficiently and meet internal and external time commitments.
• Strong attention to detail and organizational skills.
• Strong interpersonal skills and a customer-oriented approach.
• Proficiency with computer systems and Google Workspace applications.

Nice To Haves

• Experience with web technology.
• Additional finance or automotive industry experience.
• Bachelor's degree.

Responsibilities

• Manage and process accounts within PAR's internal queue to meet company service level agreements.
• Support inbound inquiries from internal and external customers.
• Initiate outbound calls to customers and recovery vendors.
• Partner across departments to meet customer service levels.
• Collect and provide clear, accurate, and complete information using appropriate tools and procedures.

Benefits

• Competitive pay.
• Medical, dental, and vision benefits with employer HSA contributions and FSA options in the US.
• Immediately vested 401(k) in the US or RRSP in Canada, with company match.
• Paid vacation, personal, and sick time.
• Paid maternity and paternity leave in the US.
• Employer-paid short-term disability, long-term disability, life insurance, and AD&D in the US.
• Employee Assistance Program.
• Employer-paid Leap into Service Day to volunteer.
• Tuition reimbursement for eligible programs.
• Opportunities to expand skills and share knowledge across a publicly traded, global organization.
• Internal promotions, diverse career paths, and opportunities for advancement.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED