Account Coordinator Jobs

About The Position

Requirements

• Bachelor’s College degree (or combination of skills, experience and tenure at InfoIMAGE in lieu of degree)
• A minimum of 3 years of customer service and administrative experience
• Project management experience
• Ability to work collaboratively in a professional manner through building trust, respect and cooperation
• Ability to work effectively and collaboratively with a diverse and multi-cultural and multi-generational staff
• Demonstrated ability to problem solve
• Excellent organizational skills and detailed oriented
• Demonstrated ability to manage multiple projects and meet deadlines
• Ability to quickly and appropriately prioritize conflicting demands
• Ability to apply a high level of accuracy and attention to details to all tasks
• Proficient with databases, use of the Internet, and MS Office Suite software
• Experience with Microsoft Project Management and/or proprietary project management
• Must be fluent in English
• Excellent verbal and written skills
• Be able to communicate information in a clear, and concise manner
• Outstanding customer services and phone skills

Responsibilities

• Assists the Sales and Account Managers
• Maintains and updates customers’ job timelines in collaboration with production and implementation teams
• Coordinates production and deliverables with staff members in appropriate departments including Sales, Implementation Services, Data Processing, Information Systems, and others; communicates updated production information to customers
• Monitors daily job progress for projects; anticipates potential problems and proactively manages details; ensures projects are on track and delivered on time
• Keeps customer information and account details up-to-date by using proprietary Customer Relationship Management software; manages employee interactions with clients for effective customer service
• Communicates and confirms production schedules with customers; conveys schedule adjustments to appropriate clients and staff members
• Initiates change management processes when requested by clients or, as changes and updates are issued internally; monitors changes through to completion
• Coordinates pricing and timelines
• Performs weekly and/or monthly status calls with clients for current status updates or as needed
• Performs as front line call center for customers to report issues; initiates problem tickets for internal research; initiates temporary and permanent resolutions in conjunction with clients and internal departments
• Serves as a customer advocate; responds to customers’ requests and initiates appropriate actions and production changes
• Supports the AS Department; schedules meetings, books conference rooms, coordinates conference calls, and provides other logistical client project support as needed