Account Coordinator

Caliber • Washington, MO

1d • Onsite

About The Position

The Account Coordinator supports the Account Management team by coordinating with external vendors and helping ensure quality service delivery to clients. Working directly with Account Managers and Senior Account Managers, the coordinator helps manage day-to-day vendor relationships, track service quality, and support service delivery to client sites. The role offers an opportunity to build a career in facilities management and develop relationships with internal teams and service providers. It is based at the corporate headquarters, with occasional local travel to client sites as needed.

Requirements

• High school diploma or equivalent.
• Excellent verbal, written, and time-management skills.
• Strong customer service orientation and relationship-building skills.
• Ability to collaborate effectively across departments.
• Ability to adapt to change and work flexibly in a deadline-driven environment.
• Critical-thinking and problem-solving skills.
• Strong attention to detail and organizational skills.
• Ability to collect, track, and manage data accurately.
• Hands-on knowledge of Microsoft Word, Outlook, and Excel.

Nice To Haves

• Bachelor's degree.
• Prior customer service or administrative experience; not required for this entry-level position.
• Experience in facilities management, vendor management, or a related field.
• Experience with Salesforce or a comparable CRM platform.
• Prior experience with contract or vendor coordination.

Responsibilities

• Provide day-to-day support to Account Managers and Senior Account Managers, communicating with vendors and clients by phone, email, and in person.
• Source and coordinate new and existing vendors, schedule service appointments, and monitor performance against service expectations.
• Maintain accurate, current vendor and client information in Salesforce or a comparable CRM platform.
• Facilitate client and vendor service requests, track progress, and help ensure timely resolution and client satisfaction.
• Build and maintain relationships with subcontractors, proactively engaging service providers across different markets.
• Advocate for clients and work across internal departments to ensure client needs are understood and met.
• Coordinate vendor onboarding with internal departments and support compliance with company standards.
• Help service providers access and use service tracking software, escalating discrepancies as needed.
• Perform additional duties as assigned to support business needs.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED