Client Account Coordinator - Enterprise Fleet Management

Enterprise Mobility•Phoenix, AZ

2d•$22 - $23•Remote

About The Position

Enterprise Fleet Management is hiring a Client Account Coordinator for its Collections Team. This collections role handles accounting administrative functions within Fleet Management, including researching billing questions and contacting customers about accounts receivable balances. The coordinator is the main point of contact for accounts receivable and billing questions from local sales teams, administrative offices, and external customers. The ideal candidate is detail-oriented, organized, collaborative, and able to build relationships while providing excellent customer service. This is a full-time remote position for someone who currently lives in the Greater Phoenix, Arizona Metropolitan area, working 100% from home. The schedule is Monday through Friday, 8 a.m. to 5 p.m. Central Standard Time. Pay is $21.59 to $22.50 per hour, with the amount within the range determined by factors including education, qualifications, experience, skills, performance, time in position, and business and organizational needs. Enterprise Fleet Management is a privately held, full-service fleet management business serving companies, government agencies, and organizations with medium-sized fleets. It has more than 50 fully staffed offices nationwide and a North American fleet of 800,000 vehicles. It describes its culture as committed to investing in and developing its people and doing the right thing by customers and employees.

Requirements

Must currently live in the Greater Phoenix, Arizona Metropolitan area.
At least 2 years of accounting, billing, or accounts receivable experience.
At least 2 years of customer service experience.
Intermediate proficiency with MS Excel.
Ability to meet all work-from-home technical requirements.
Must be authorized to work in the United States and not require work authorization sponsorship now or in the future.
Competencies include ethics and values, execution, customer service, attention to detail, problem solving, communication, and resilience.
A high-speed internet connection with validated upload speed of at least 5 Mbps and download speed of at least 25 Mbps is required; latency must be below 100 ms.
Terrestrial cable or fiber internet is strongly preferred; satellite internet is not supported.

Nice To Haves

Knowledge of accounting software such as QuickBooks or PeopleSoft Financials.
Some college coursework in accounting or business.

Responsibilities

Research accounts receivable balances and contact customers daily by phone and email to obtain payment and negotiate payment plans when necessary.
Serve as a subject matter expert for billing and accounts receivable, providing timely and accurate responses to escalated issues and questions from local offices and customers.
Identify customers in a risky position and provide problem resolution when needed.
Proactively escalate problem accounts to the AR Supervisor, AR Manager, and group Finance Managers based on risk or equity position, past-due amount, and bad-debt impact.
Complete detailed account reconciliations and apply payments while ensuring compliance with asset-backed financing rules.
Perform account maintenance in PeopleSoft AR in compliance with accounting policies.
Partner with other departments and local offices to research and process billing and accounting transactions.
Review, research, and clear accounts receivable balance sheet accounts.
Manage customer banking information for automatic and manual electronic funds transfers.
Perform other duties as assigned.