Account Coordinator

Leo Facilities Maintenance • Washington, MO

2d • Onsite

About The Position

The Account Coordinator supports the Account Management team by coordinating with external vendors and helping ensure quality service delivery to clients. Working directly with Account Managers and Senior Account Managers, the role manages day-to-day vendor relationships, tracks service quality, and supports service delivery across client sites. It offers an opportunity to develop a career in facilities management and build relationships with internal teams and service providers. The position is based at the corporate headquarters, with occasional travel to client sites as needed.

The role requires regular communication with vendors and clients, coordination of service appointments and requests, and accurate maintenance of vendor and client information in Salesforce or a comparable CRM. The Account Coordinator helps onboard vendors, supports provider access to service-tracking software, and works across internal departments to address client needs and resolve service issues.

The position follows a consistent Monday-to-Friday schedule, typically within standard office hours. Overtime may be necessary or required, and occasional local travel of less than 10% may be required. The work is primarily indoors and involves extensive contact with people. Physical demands include speaking, listening, writing, sitting, keyboarding, crouching, kneeling, reaching, standing, walking, pushing, pulling, finger movement, grasping, and repetitive motion. It is sedentary/light work requiring lifting up to 10 pounds. Visual demands include viewing a computer terminal and reading. The work environment has sufficient noise and is protected from weather, though not necessarily from temperature changes. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Requirements

• High school diploma or equivalent.
• Excellent verbal, written, and time-management skills.
• Strong customer service orientation and relationship-building skills.
• Ability to collaborate effectively across departments.
• Ability to adapt to change and remain flexible in a deadline-driven environment.
• Strong critical-thinking and problem-solving skills.
• Strong attention to detail and organizational skills.
• Ability to collect, track, and manage data accurately.
• Hands-on knowledge of Microsoft Word, Outlook, and Excel.

Nice To Haves

• Bachelor's degree.
• Prior customer service or administrative experience.
• Experience in facilities management, vendor management, or a related field.
• Experience with Salesforce or a comparable CRM platform.
• Prior experience with contract or vendor coordination.

Responsibilities

• Provide day-to-day support to Account Managers and Senior Account Managers, communicating with vendors and clients by phone, email, and in person.
• Source and coordinate new and existing vendors, schedule service appointments, and monitor performance against service expectations.
• Maintain accurate, current vendor and client information in Salesforce or a comparable CRM platform.
• Facilitate client and vendor service requests, track progress, and help ensure timely resolution and client satisfaction.
• Build and maintain relationships with subcontractors and proactively engage with service providers across different markets.
• Advocate for clients and coordinate across internal departments to ensure client needs are understood and met.
• Coordinate vendor onboarding with internal departments and help ensure compliance with company standards.
• Help service providers maintain access to and use of service-tracking software, escalating discrepancies as needed.
• Perform additional duties as assigned to support business needs.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED