Account Coordinator

WellDyne • Hybrid, FL, FL

2d • Onsite

About The Position

Account Coordinators assist the Account Team in servicing assigned accounts. The role supports clients and client representatives with web-tool training, eligibility assistance, troubleshooting plan or member issues, report requests, and coordination with internal departments to meet day-to-day client needs. It also supports plan implementation and plan updates or changes as needed. The position requires learning about the pharmacy benefit management industry, healthcare and PBM products, pricing components, and company capabilities and limitations.

The work is performed in a typical office environment and involves prolonged computer use, standard office and phone equipment, and occasional high-stress interactions with customers or clients. Some travel may be required, and additional coverage outside regularly scheduled hours may be needed.

Requirements

• A bachelor's degree in Health Administration, Business, or a related field is desired; proven industry experience may be accepted in lieu of a degree.
• Ability to communicate professionally with people at all levels.
• Excellent interpersonal skills when working with clients, peers, other departments, and senior management.
• Excellent written communication and documentation skills.
• Ability to manage multiple projects to successful conclusion.
• Ability to use logical methods to solve problems and meet or exceed customer expectations.
• Ability to identify developing problems and take appropriate action.
• Strong attention to detail and ability to prioritize and meet deadlines.
• Ability to organize information clearly and concisely.
• Working knowledge of desktop computer applications in the MS Office Suite.
• Ability to use multiple proprietary or industry software systems and functions.
• Ability to adapt and be flexible in varied situations, multitask, and manage time effectively.
• Ability to analyze and interpret data or issues to identify root causes and resolutions.
• Ability to work independently and contribute to team goals.
• Must comply with applicable laws, regulations, the WellDyne Code of Conduct, Business Ethics policies and procedures, and other policies applicable to the position.
• Prolonged sitting and sufficient hand-eye coordination and manual dexterity to operate standard office and computer/phone equipment.
• May need to provide coverage outside regularly scheduled hours; some travel may be required.

Nice To Haves

• Previous experience in client services or account management.
• Bachelor's degree in Health Administration, Business, or a related field.
• Proven industry experience may be accepted in lieu of a degree.

Responsibilities

• Provide day-to-day client and client-representative support for eligibility, claims and rejected claims, co-pay questions, and member information.
• Provide timely and accurate responses to issues and inquiries from internal and external sources.
• Assist the Account Team with account implementation, including attending client implementation meetings, reviewing plan setup, and processing member materials.
• Escalate high-priority or recurring issues to the appropriate Client Services team member; investigate causes, run reports, and flag issues for follow-up as needed.
• Maintain professional interdepartmental relationships and communication regarding client service issues.
• Submit required paperwork to other departments through processing tools.
• Assist in servicing the overall customer relationship, interacting with medical administrators, brokers, consultants, legal personnel, trustees, and others.
• Use multiple proprietary software systems and functions.
• Follow applicable policies and procedures and participate in developing and maintaining Client Services departmental policies and procedures as appropriate.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Full-time