Account Coordinator

RENTEX•Canton, MA

About The Position

Rentex Audio Visual & Computer Rentals is seeking a highly motivated Account Coordinator to assist multiple Account Managers with administrative functions. The role involves daily, weekly, and monthly tasks assigned by Account Managers and reports directly to the Director of Customer Service. The Account Coordinator supports customer and order management, administrative processes, and coordination between customers, Account Managers, and Rentex departments. The position also contributes to Rentex’s presence on LinkedIn, helps develop processes and procedures, and may assist in the warehouse with preparing large orders.

Requirements

Strong written and verbal communication skills.
Extensive knowledge of Microsoft Word and Microsoft Excel.
Basic understanding and skills with Rentex’s inventory platform to solve problems.
Ability to reprioritize tasks, manage customer expectations, and meet deadlines.
Ability to react to changing circumstances and handle customer objections professionally.
A highly motivated and energetic personality, with the ability to adapt and learn quickly.
Ability to work as part of a team and desire to be part of a growing company.
Personable approach and ability to elicit trust and enthusiasm from existing clients.
Ability to resolve customer issues involving order changes, pricing, purchase orders, M&D, and returns while keeping customer satisfaction and Rentex’s interests in mind.

Nice To Haves

Four-year college degree.

Responsibilities

Provide excellent customer service to external and internal clients.
Maintain clear and concise communication with co-workers and communicate customer responses to appropriate Rentex departments.
Escalate unresolved issues and notify appropriate Rentex departments of issues.
Manage a high volume of emails professionally.
Build and maintain rapport with Account Managers and departments across the company.
Improve knowledge of Rentex rental inventory through self-study, monthly team presentations, and quarterly training sessions.
Communicate with all Rentex offices regarding returns, time changes, and customer equipment.
Maintain a safe, organized, and clean work environment and comply with company policies and procedures.
Manage order and customer matters, including missing reports, rollover orders, customer purchase orders, equipment returns, customer feedback, order date and time changes, delivery and return changes, shipping and return method changes, tax type changes, credit card authorizations, credit limit changes, signatures, and large order calls.
Enter received purchase orders into Rentex’s inventory platform.
Maintain certificates of insurance and customer contacts, and enter new customers.
Send aging statements and communicate with customers about overdue payments and purchase orders.
Submit credit requests.
Maintain a LinkedIn presence to support Rentex information.
Work with Account Managers to develop processes and procedures.
Assist with phone reception when needed.
Assist in the warehouse with preparing large orders when asked.
Perform other related duties as assigned by the Director of Customer Service.