Beauty Account Coordinator - Clinique (TEMP)

Macy's•Northridge, CA

About The Position

The Beauty Account Coordinator serves as an advocate for sales growth and as the category and brand expert in Cosmetics for assigned stores and brands. The role elevates the store experience through product knowledge, training, best-in-class customer service, and collaboration with store partners. The coordinator supports consistent store execution, identifies business opportunities, and acts as a knowledgeable and strategic business partner. The position also develops and leads Beauty events to drive sales and foster continuous learning among Beauty colleagues, empowers associates to become beauty experts, and supports multi-brand selling across the floor. Other duties may be assigned. The role analyzes sales results, communicates priorities and strategies to Division and store teams, supports store growth, plans and executes events, and partners with vendors and corporate, regional, and store teams. It assesses execution against national guidelines, identifies opportunities and corrective actions, evaluates competitors, supports customer acquisition and clienteling, coaches and trains colleagues, and assists with onboarding and recruiting. Travel is required 50% of the time. The position requires heavy lifting, frequent movement, standing, reaching, and other physical activities.

Requirements

Bachelor’s degree or equivalent work experience in a related field.
3–5 years of management experience in a retail store; beauty experience is preferred.
Effective written and verbal communication skills, including drafting reports and other communications, presenting to management and internal and external business partners, and interpreting technical documents.
Ability to perform arithmetic using whole numbers, common fractions, and decimals; compute rates, ratios, and percentages; and draw and interpret bar graphs.
Ability to meet the physical demands of the position, including standing for at least two consecutive hours and lifting at least 30 pounds.
Ability to stoop, kneel, crouch, climb ladders, move, stand, and reach with arms and hands; may need to reach above eye level.
Close vision, color vision, depth perception, and focus adjustment.
Ability to travel 50%.

Nice To Haves

Retail management experience in beauty.

Responsibilities

Analyze store, category, brand, and product business results to identify sales-driving opportunities and achieve goals.
Communicate priorities, strategies, and direction to Division and store teams through written, in-person, and virtual methods.
Collaborate with Regional Merchandise Execution, Beauty Field Directors, store partners, and vendors to support store growth and communicate priorities and needs.
Lead and participate in corporate, promotional, vendor launch, and virtual events; plan and execute local event strategies and conduct post-event analysis.
Prepare for, participate in, and follow up on store visits and pre-season planning meetings, including planning in-person and virtual visits.
Direct, observe, and assess store execution against national guidelines and standards, including planograms, fixture placement, visual materials, and collateral.
Identify execution opportunities and take ownership of corrective-action solutions.
Visit competitors, evaluate competitive opportunities, and communicate findings to central and regional teams.
Encourage forward-thinking strategies and challenge the status quo.
Promote excellent service and selling and reinforce a customer-centric culture among Beauty Advisors.
Work with Beauty Managers of Sales & Customer Service and Counter Managers to establish departmental coaching priorities.
Support customer acquisition and clienteling using MyClient to strengthen client relationships and loyalty.
Support training, monitor colleague engagement, and ensure completion of education requirements and learning.
Partner with vendors and corporate teams to provide relevant product training that improves store teams’ selling techniques.
Recognize store team performance during visits and reinforce department objectives by connecting brand success with Beauty department growth.
Support onboarding of new Beauty Leaders and Beauty Advisors.
Support Store Leadership in hiring and recruiting Beauty team members for the assigned brand.
Maintain regular and dependable attendance and punctuality.
Foster acceptance and respect and build authentic connections with colleagues, customers, and communities.