Specialty Beauty Advisor - Clinique

Ulta Beauty, Inc.•Annapolis, MD

7d•Onsite

About The Position

The Specialty Beauty Advisor – Clinique (SBA – Clinique) maximizes sales for the Clinique brand, including color cosmetics, skincare, and fragrance. The advisor engages guests to understand their individual needs, assists them in selecting and purchasing merchandise, and maintains store standards for cleanliness and replenishment. The role represents Ulta Beauty and Clinique to guests and supports the Experience Manager through performance, people, and process priorities. It requires a passion for beauty, exceptional guest service, and the ability to learn and communicate product knowledge. The advisor supports brand and store sales goals, provides personalized service and product recommendations, performs makeup applications, skincare analysis, and product demonstrations, and helps deliver appointments and in-store events. The role also builds guest relationships, stays informed about products and services, participates in training, collaborates with store teams and brand partners, and follows company policies and operational standards. Responsibilities include maintaining the Clinique area and testers, replenishing and merchandising products, assisting with inventory and shipment tasks, and following loss-prevention practices.

Requirements

High school diploma is preferred.
Cosmetology or demonstrator license where required by state law.
Demonstrated competency in sales, products, and service.
Ability to build and maintain strong customer relationships.
Ability to work independently and as part of a team.
Ability to handle guest concerns positively and proactively and prioritize multiple tasks in a fast-paced environment.
Strong verbal communication and interpersonal skills.
Ability to work a flexible schedule including days, evenings, weekends, and holidays.
Ability to attend brand-sponsored trainings.

Nice To Haves

Cosmetics artistry experience.

Responsibilities

Meet or exceed Clinique brand sales and clientele goals and contribute to store retail and service sales, guest loyalty, omni-channel, and shrink goals.
Greet and engage guests, personalize service, offer samples, and recommend complementary products or services.
Perform makeup applications, skincare analysis, and product demonstrations.
Book appointments and support services and in-store events that provide a strong guest experience and meet sales goals.
Build customer relationships, maintain contact with preferred customers, and follow up on guest inquiries.
Inform guests about current promotions, events, and services.
Stay informed about products, services, ingredients, benefits, and beauty trends during work time.
Maintain prompt, regular attendance.
Contribute to an inclusive environment for teammates, peers, and guests.
Promote the guest loyalty program, including credit and the Ulta Beauty app.
Maintain relationships with Clinique brand partners through required training and participation in events and promotions.
Collaborate with managers and associates to help grow the business.
Participate in ongoing brand and category training.
Follow Ulta Beauty policies, procedures, and standards.
Follow the Ulta Beauty and Clinique dress code, including wearing brand assets as directed.
Keep the assigned work area replenished, signed, and faced; ensure testers are available and meet hygiene standards.
Maintain operational standards and cleanliness in the Clinique area and any additional assigned areas.
Assist with merchandise resets, planograms, marketing displays, physical inventory, and shipment processing for the Clinique brand.
Protect company assets by following loss-prevention practices and providing exceptional guest service.
Complete other operational tasks as directed.