Specialty Beauty Advisor - Clinique

Ulta Beauty, Inc.•Harvey, LA

2d•Onsite

About The Position

The Specialty Beauty Advisor – Clinique (SBA – Clinique) maximizes sales for the Clinique brand, including color cosmetics, skincare, and fragrance. The advisor engages guests to understand individual needs, helps them select and purchase merchandise, and maintains store standards for cleanliness and replenishment. The role represents Ulta Beauty and Clinique to guests and supports the Experience Manager through sales and events, guest service and associate culture, and adherence to operating procedures and compliance standards. It calls for a passion for beauty, exceptional guest service, and the ability to learn and communicate product knowledge.

Requirements

High school diploma is preferred.
Cosmetology or demonstrator license where required by state law.
Demonstrates significant competency in sales, products, and service.
Ability to build and maintain strong customer relationships.
Ability to work independently and as part of a team.
Ability to handle guest concerns positively and proactively and prioritize multiple tasks in a fast-paced environment.
Strong verbal communication and interpersonal skills.
Able to work a flexible schedule including days, evenings, weekends, and holidays.
Attend brand-sponsored trainings.

Nice To Haves

Cosmetics artistry experience.

Responsibilities

Meet or exceed Clinique brand sales and clientele goals and contribute to store goals for retail and service sales, guest loyalty, omni-channel, and retail shrink.
Greet and engage guests, personalize service, offer samples, and recommend complementary products or services.
Perform makeup applications, skincare analysis, and product demonstrations.
Book appointments and support services and in-store events that provide a strong guest experience and meet sales goals.
Build customer relationships, maintain contact with Clinique customers and preferred customers, and follow up on guest inquiries.
Inform guests about store promotions, events, and services.
Stay informed about products and services and learn about their ingredients and benefits.
Maintain prompt, regular attendance.
Support an inclusive environment for teammates, peers, and guests.
Explain the guest loyalty program, including credit and the Ulta Beauty app, to guests on the salesfloor.
Maintain relationships with Clinique brand partners by attending required trainings and executing events and promotions.
Collaborate with store managers and associates to grow the business.
Participate in ongoing brand and category training and professional development.
Follow Ulta Beauty policies, procedures, and standards, and comply with the Ulta Beauty and Clinique dress code.
Keep the assigned work area replenished, signed, and faced, and maintain testers according to hygiene standards.
Maintain operational standards and cleanliness for the Clinique area and other assigned areas, including the salesfloor, restrooms, cashwrap, backroom, and break area.
Participate in merchandise resets, planograms, marketing displays, physical inventory, and shipment processing for Clinique.
Protect company assets by following loss-prevention practices and providing guest service.
Complete other operational tasks as directed.