Specialty Beauty Advisor - Clinique

Ulta Beauty, Inc. • Boardman, OH

9d • Onsite

About The Position

The Specialty Beauty Advisor – Clinique (SBA – Clinique) maximizes sales for Clinique color cosmetics, skincare, and fragrance by engaging guests, determining their individual needs, helping them select and purchase merchandise, and maintaining store standards for cleanliness and replenishment. The advisor represents Ulta Beauty and Clinique to guests and supports the Experience Manager through a focus on sales and events, guest service and associate culture, and operating procedures and compliance. The role calls for a passion for beauty, exceptional guest service, and the ability to learn and communicate product knowledge.

The advisor provides personalized service, performs makeup applications, skincare analysis, and product demonstrations, supports appointments and in-store events, and develops customer relationships. The position also includes product education, participation in brand training, salesfloor replenishment and presentation, operational tasks, and adherence to company and brand policies and standards. Work involves a flexible schedule that may include days, evenings, weekends, and holidays, as well as frequent movement and handling objects during the shift.

Requirements

• High school diploma is preferred.
• Cosmetology or demonstrator license where required by state law.
• Demonstrates significant competency in sales, products, and service.
• Ability to build and maintain strong customer relationships.
• Ability to work independently and as part of a team.
• Ability to handle guest concerns positively and proactively and prioritize multiple tasks in a fast-paced environment.
• Strong verbal communication and interpersonal skills.
• Work a flexible schedule that includes days, evenings, weekends, and holidays.
• Attend brand-sponsored trainings.
• Frequent mobility during the shift.
• Frequent standing, bending, pulling, pushing, reaching, and twisting during the shift.
• Continuous lifting and/or moving of up to 10 lbs. during the shift.
• Continuous coordination and manipulation of objects during the shift.

Nice To Haves

• Cosmetics artistry experience.

Responsibilities

• Meet or exceed Clinique brand sales and clientele goals and contribute to store goals for retail and service sales, guest loyalty, omni-channel, and retail shrink.
• Greet and engage guests, personalize service, offer samples, and recommend complementary products or services.
• Perform makeup applications, skincare analysis, and product demonstrations.
• Book appointments and support services and in-store events that deliver a strong guest experience and meet sales goals.
• Build customer relationships, maintain contact with preferred customers, and follow up on guest inquiries.
• Inform guests about current promotions, events, and services.
• Stay informed about new and existing products and services, including product ingredients and benefits.
• Maintain prompt and regular attendance.
• Contribute to an inclusive environment supporting teammates, peers, and guests.
• Explain the guest loyalty program, including credit and the Ulta Beauty app.
• Maintain relationships with Clinique brand partners through required training and execution of events and promotions.
• Collaborate with store managers and associates to help grow the business.
• Participate in ongoing brand and category training and professional development.
• Follow Ulta Beauty policies, procedures, and standards, and comply with the Ulta Beauty and Clinique dress code.
• Keep the assigned work area replenished, signed, and faced; ensure testers are available and maintained according to hygiene standards.
• Maintain merchandise, testers, demonstration stations, and the Clinique area to company standards, along with any additional assigned areas.
• Participate in merchandise resets, planograms, marketing displays, physical inventory, and shipment processing for the Clinique brand.
• Protect company assets by following loss-prevention practices and providing exceptional guest service.
• Complete other operational tasks as directed.

Benefits

• Full-time positions are eligible for paid time off, health, dental, vision, life, and disability benefits.
• Part-time positions are eligible for dental, vision, life, and disability benefits.
• Eligible associates may earn overtime pay as required by applicable law.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED