Specialty Beauty Advisor - Clinique

Ulta Beauty, Inc. • Wilkes-Barre Township, PA

5d • Onsite

About The Position

The Specialty Beauty Advisor – Clinique (SBA – Clinique) maximizes sales for the Clinique brand, including color cosmetics, skincare, and fragrance. The advisor engages guests to understand their needs, assists them in selecting and purchasing merchandise, and maintains store standards for cleanliness and replenishment. Representing Ulta Beauty and Clinique, the advisor supports the Experience Manager through sales and in-store events, guest service and associate culture, and adherence to operating procedures and compliance standards. The role requires a passion for beauty, exceptional guest service, and the ability to learn and communicate product knowledge.

The advisor works to meet Clinique brand sales and clientele goals, provides personalized service and product recommendations, performs makeup applications and skincare analysis, and supports appointments, services, and in-store events. The role also includes building customer relationships, participating in training, maintaining brand presentation and operational standards, and supporting merchandise and inventory processes.

The schedule is flexible and includes days, evenings, weekends, and holidays. The position involves frequent mobility and standing, bending, pulling, pushing, reaching, and twisting; continuous lifting or moving of up to 10 pounds; and continuous coordination and manipulation of objects during a shift.

Requirements

• High school diploma is preferred.
• Cosmetology or demonstrator license where required by state law.
• Ability to demonstrate competency in sales, products, and service.
• Ability to build and maintain strong customer relationships.
• Ability to work independently and as part of a team.
• Ability to handle guest concerns positively and proactively and prioritize multiple tasks in a fast-paced environment.
• Strong verbal communication and interpersonal skills.
• Ability to work a flexible schedule including days, evenings, weekends, and holidays.
• Ability to attend brand-sponsored trainings.

Nice To Haves

• Cosmetics artistry experience.

Responsibilities

• Meet or exceed Clinique brand sales and clientele goals and contribute to store goals for retail and service sales, guest loyalty, omni-channel, and retail shrink.
• Greet and engage guests, personalize service, offer samples, and recommend complementary products or services.
• Perform makeup applications, skincare analysis, and product demonstrations.
• Book appointments and support services and in-store events that deliver a strong guest experience and meet sales goals.
• Build and maintain customer relationships, contact preferred customers, and follow up on guest inquiries.
• Inform guests about current promotions, events, and services.
• Stay informed about products and services, including ingredients, benefits, and trends.
• Maintain prompt, regular attendance.
• Contribute to an inclusive environment for teammates, peers, and guests.
• Share the benefits of the guest loyalty program, including credit and the Ulta Beauty app.
• Maintain relationships with Clinique brand partners by participating in required training and executing in-store events and promotions.
• Collaborate with store managers and associates to help grow the business.
• Participate in ongoing brand and category training and professional development.
• Follow Ulta Beauty policies, procedures, and standards.
• Follow the Ulta Beauty and Clinique dress code, including wearing brand assets as directed.
• Keep the assigned work area replenished, signed, and faced, and maintain testers according to hygiene standards.
• Maintain operational standards and cleanliness in the Clinique area and any other assigned areas, including the salesfloor, restrooms, cashwrap, backroom, and break area.
• Participate in merchandise resets, planograms, marketing displays, physical inventory procedures, and shipment processing for the Clinique brand.
• Protect company assets by following loss-prevention practices and providing exceptional guest service.
• Complete other operational tasks as directed.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED