Account Coordinator

Spot Inc. • Indianapolis, IN

7d • Onsite

About The Position

The Account Coordinator supports the operations and growth of existing accounts by using Spot’s services and freight solutions to nurture customer relationships and build lasting partnerships. The role requires strong communication skills, a service-oriented approach, and a strong work ethic. Account Coordinators execute internal operations and communicate with customers empathetically and promptly while seeking the best solution for both the customer and Spot. This position is onsite five days a week in Indianapolis, Indiana, and is classified as non-exempt and overtime eligible under the Fair Labor Standards Act.

Requirements

• Previous sales experience or at least 2 years of customer service experience.
• Proficiency in Microsoft Office Suite.
• Ability to thrive in a fast-paced environment and meet performance metrics.
• Strong communication skills, including persuasiveness, assertiveness, confidence, and resiliency.
• Entrepreneurial and competitive spirit, passion, and self-motivation.
• Organization and attention to detail.
• Adaptability, ability to multitask, and a sense of urgency.
• Confident decision-making skills.

Nice To Haves

• Bachelor’s degree preferred.

Responsibilities

• Execute day-to-day operations to ensure customer satisfaction, address customer inquiries, and resolve or escalate customer issues.
• Communicate daily with carriers, customers, and Spot employees to support on-time deliveries and pickups.
• Create and distribute freight documents, including bills of lading and labels, and ensure trucks are loaded with the correct freight.
• Coordinate consistent operations and load management with internal Spot stakeholders according to customer needs, including coordination with Carrier Services and Logistics teams.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed