Warranty Administrator Jobs

About The Position

Requirements

• High school diploma.
• At least 1 year of related experience.
• Strong attention to detail, proofreading, and organizational skills.
• Excellent verbal and written communication skills and fluency in English.
• Ability to accurately perform mathematical computations, including percentages, fractions, and basic arithmetic.
• Strong multitasking, time management, problem-solving, and decision-making skills.
• Knowledge of basic accounting principles, research, and investigative skills.
• Excellent teamwork and interpersonal skills, with the ability to collaborate with Regional Fleet and Regional Service Managers.
• Proficiency in Excel, Word, Outlook, SmartSheet, and PowerPoint.
• Ability to type 50–60 words per minute and use a 10-key keypad by touch.
• Understanding of credits and debits in partnership with the Accounts Payable team.
• Ability to sit for prolonged periods at a desk and work on a computer.

Nice To Haves

• Associate degree in automotive technology, business administration, or supply chain logistics.
• Knowledge of small equipment and construction equipment.
• Construction equipment rental industry or dealership experience.

Responsibilities

• Maintain records and prepare monthly reports as required or requested.
• Conduct warranty audits and assist with work order audits; identify and correct errors in a timely manner.
• Maintain an accurate library of vendor warranty information and an organized filing system for service department correspondence and documentation.
• Review and distribute vendor warranty information, including manuals, letters, and service materials.
• Manage short-pay and denial reconciliations with warranty OEMs.
• Maintain accounts receivable aging and communicate with individual OEMs, following up to keep receivables under 90 days.
• Establish filing procedures and warranty setup with new OEMs.
• Assist with month-end processes.
• Submit claims valued under $5,000.
• Monitor the service bulletin front box daily for new or updated manufacturer bulletins, campaigns, and service actions.
• Review service bulletins to determine applicability, required repairs, labor operations, and affected equipment populations.
• Create standardized work order templates based on service bulletin requirements.
• Proactively open work orders for affected machines and coordinate with service leadership to support timely execution.
• Track completion of bulletin-related work orders and maintain documentation for audit and reporting.
• Perform other duties as assigned.

Benefits

• Competitive compensation.
• Full medical, dental, and vision coverage for full-time employees.
• Generous paid time off and paid holidays.
• 401(k) with company match.
• Gym membership stipend and wellness programs.
• Company events and food truck nights.
• 16 hours of paid volunteer time per year.
• Career advancement, leadership training, and professional development opportunities.