Warranty Administrator

EquipmentShare • Columbia, MO

2d • Onsite

About The Position

EquipmentShare is hiring an onsite Warranty Administrator at its Corporate Headquarters in Columbia, Missouri. The role supports warranty administration by maintaining accurate records and vendor information, preparing reports, conducting warranty and work order audits, reconciling short pays and denials with OEMs, and managing accounts receivable aging and OEM communications. The administrator also monitors manufacturer service bulletins, assesses their applicability, creates standardized work order templates, opens work orders for affected equipment, and tracks completion and supporting documentation. The position works collaboratively with Regional Fleet and Regional Service Managers and assists with month-end processes.

Requirements

• High school diploma.
• At least 1 year of related experience.
• Strong attention to detail, proofreading, and organizational skills.
• Excellent verbal and written communication skills; fluency in English.
• Ability to perform mathematical computations, including percentages, fractions, and the four basic operations, quickly and accurately.
• Strong multitasking, time management, problem-solving, and decision-making skills.
• Knowledge of basic accounting principles, with research and investigative skills.
• Excellent teamwork and interpersonal skills.
• Ability to collaborate with Regional Fleet and Regional Service Managers.
• Proficiency in Excel, Word, Outlook, Smart Sheet, and PowerPoint.
• Ability to type 50–60 words per minute and use a 10-key keypad by touch.
• Understanding of credits and debits in partnership with the Accounts Payable team.
• Ability to sit for prolonged periods at a desk and work on a computer.

Nice To Haves

• Associate degree in automotive technology, business administration, or supply chain logistics.
• Knowledge of small equipment and construction equipment.
• Experience in the construction equipment rental industry or at a dealership.

Responsibilities

• Maintain records and prepare monthly reports as required or requested.
• Conduct warranty audits and assist with work order audits; identify and correct errors promptly.
• Maintain an accurate library of vendor warranty information and a filing system for service department correspondence and documentation.
• Review and distribute vendor warranty information, including service manuals and letters.
• Manage short-pay and denial reconciliations with warranty OEMs.
• Maintain accounts receivable aging and communicate with individual OEMs; follow up to keep receivables under 90 days.
• Assist with establishing filing procedures and warranty processes for new OEMs.
• Assist with month-end processes.
• Submit claims valued under $5,000.
• Monitor the service bulletin front box daily for new or updated manufacturer bulletins, campaigns, and service actions.
• Review service bulletins to determine applicability, required repairs, labor operations, and affected equipment populations.
• Create standardized work order templates based on service bulletin requirements and manufacturer guidelines.
• Open work orders for affected machines and coordinate with service leadership to support timely completion.
• Track completion of bulletin-related work orders and maintain documentation for audit and reporting purposes.
• Perform other duties as assigned.

Benefits

• Competitive compensation.
• Full medical, dental, and vision coverage for full-time employees.
• Generous paid time off and paid holidays.
• 401(k) with company match.
• Gym membership stipend and wellness programs, with opportunities to earn PTO and prizes.
• Company events and food truck nights.
• 16 hours of paid volunteer time per year.
• Career advancement, leadership training, and professional development opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED