Warranty Administrator

Sunset Auto Family•Sumner, WA

About The Position

The Warranty Administrator ensures the dealership is paid for warranty work by preparing, submitting, and following up on claims. The role processes warranty paperwork, verifies that required documentation and factory or distributor criteria are met, and supports the administration of warranty parts, receivables, service records, and customer records. The administrator is expected to uphold high ethical standards and be familiar with domestic and imported automotive warranty systems. The listed duties describe the general nature and level of the work and are not exhaustive. Responsibilities may be amended or changed to meet business and organizational needs.

Requirements

Familiarity with domestic and imported automotive warranty systems.
Experience with automotive parts, including identification, inspection, and classification of component groups.
Overall automotive vehicle knowledge.
Good computer skills.
Excellent verbal and written communication skills.
Uphold the highest ethical standards.

Responsibilities

Process warranty paperwork, ensuring proper documentation and verification of criteria required by the factory or distributor.
Keep abreast of factory recalls and announcements.
Arrange for parts to be shipped to the factory or distributor and promptly resubmit rejected claims.
Reconcile warranty receivables and work with the accounting department to obtain payments.
Track warranty parts by recording the repair order number, replacement date, and date the part may be disposed of.
Maintain service and customer records as required by the warrantor.