Warranty Administrator

Cumberland International Trucks - Jacksonville, FL•Jacksonville, FL

9h•Onsite

About The Position

Cumberland Trucks in Ocala, Florida is seeking a detail-oriented Warranty Administrator with strong communication skills and mechanical aptitude. This Monday–Friday, 8:00 a.m.–5:00 p.m. role supports warranty claim processing and coordination with technicians, service staff, vendors, and accounting. The company describes a customer-centric, positive, and safe work environment with career-development opportunities and a career path for employees.

Requirements

At least 1 year of experience in the medium/heavy-duty truck or automotive industry.
Strong product and technical knowledge.
Strong organizational skills.
Ability to understand, communicate, and evaluate vendor and International warranty guidelines, approval processes, and policies.
Team-oriented approach and strong commitment to customer service.
Self-motivation and excellent written and verbal communication skills.
Superior problem-solving skills to achieve win-win solutions.
Understanding of and experience with Microsoft programs and applications.
Ability to lift up to 50 pounds.
Ability to work in hot or cold, wet or humid, and moderately noisy environments.

Nice To Haves

Mechanical aptitude.

Responsibilities

Prepare, code, and submit International and vendor warranty claims promptly with correct documentation.
Understand and ensure compliance with International and vendor policies and warranty procedures.
Assist technicians and service staff in determining which components and failures are covered by warranty.
Reconcile warranty receivables with payments weekly according to the accounting schedule; post credits and chargebacks; and follow up on outstanding claims within 60 days.
Review warranty chargebacks with the service manager and resubmit rejected or underpaid claims when applicable.

Benefits

Relocation assistance for qualified candidates.
Paid birthday off.
Eight paid holidays.
PTO, vacation, and paid time off.
Mentorship and internship programs.
Work-life balance.
$500 employee referral benefit.
Paid training.
Certification reimbursement.
401(k) with employer match through Fidelity.
Medical benefits.
Voluntary vision and dental benefits.
Life and AD&D benefits, supplemental life insurance, short-term disability, and voluntary long-term disability.
Access to Teladoc for 24/7/365 digital access to doctors.
Free and confidential employee assistance program.
Career path and opportunities for career growth.