Warranty Administrator

Chadwick-BaRoss • Concord, NH

9d • $33 - $37

About The Position

We are seeking a detail-oriented and organized Warranty Administrator to support warranty operations within our heavy equipment service department. This position works closely with regional and branch management to ensure warranty claims are processed accurately and efficiently, maximize manufacturer reimbursements, and deliver exceptional customer service. The ideal candidate brings strong administrative, organizational, and problem-solving skills, along with experience in customer service or a related industry. This role offers the opportunity to collaborate across departments, improve warranty processes, analyze performance metrics, and contribute to the overall efficiency and profitability of service operations.

Requirements

• High school diploma or equivalent required.
• Previous customer service or administrative experience required.
• Proficiency in Microsoft Office applications, including Excel, Word, and Outlook.
• Strong organizational skills with the ability to manage multiple priorities and meet deadlines.
• Excellent attention to detail, analytical skills, and problem-solving abilities.
• Strong written and verbal communication skills with the ability to work effectively with customers, manufacturers, and internal teams.
• Ability to work independently while collaborating across departments and branch locations.
• Ability to maintain confidentiality and handle sensitive information professionally.

Nice To Haves

• Experience in heavy equipment, construction equipment, automotive, or a related service industry preferred.
• Prior experience processing warranty claims or working with manufacturer warranty programs preferred.

Responsibilities

• Process and submit manufacturer warranty claims accurately and within required deadlines, ensuring compliance with warranty policies and procedures.
• Track and maintain warranty coverage, claim statuses, machine records, and customer service agreements.
• Prepare warranty purchase quotes, register warranties on new and sold equipment, and manage extended warranty records.
• Monitor warranty claims, resolve discrepancies, and coordinate with manufacturers to maximize reimbursement and recovery rates.
• Process warranty credits, coordinate the return of warranty parts, and maintain accurate documentation and records.
• Collaborate with branch management, service teams, and manufacturers to resolve warranty-related issues and improve processes.
• Assist in developing and maintaining standardized warranty procedures to ensure consistency and efficiency across locations.
• Analyze warranty performance metrics, including claim resolution times, recovery rates, and warranty costs, to identify opportunities for improvement.
• Prepare reports on warranty trends, costs, and key performance indicators for management review.
• Support extended warranty sales initiatives, customer follow-up, and manufacturer reimbursement rate reviews.
• Maintain a high level of customer service while promoting teamwork, accountability, and a safety-focused work environment.

Benefits

• Comprehensive retirement savings plan with employer-matched 401(k).
• 3 weeks paid time off
• 10 paid holidays per year
• Medical, Dental & Vision Insurance (employee & family options)
• Employer-provided long-term disability and basic life insurance
• Wellness programs
• Join a company culture that is welcoming, inclusive, and committed to supporting technician growth and development

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED